Samsung BD-E6100/EN, BD-E6100/XE manual Troubleshooting, Problem Solution

Page 54

Appendix

Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM

SOLUTION

No operation can be performed with the

• Check the batteries in the remote control. They may need replacing.

remote control.

• Operate the remote control at a distance of no more than 6.1m from the

 

player.

 

• Remove the batteries and hold down one or more buttons for several

 

minutes to drain the microprocessor inside the remote control to reset it.

 

Reinstall the batteries and try to operate the remote control again.

The disc does not play.

• Ensure that the disc is installed with the label side facing up.

 

• Check the region number of the Blu-ray Disc/DVD.

The disc Menu does not appear.

• Ensure that the disc has disc menus.

 

 

The prohibition message appears on the

• This message appears when an invalid button is pressed.

screen.

• The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles).

 

• You've requested a title or chapter number or search time that is out of

 

range.

Play mode differs from the Setup Menu

• Some of the functions selected in the Setup Menu may not work properly if

selection.

the disc is not encoded with the corresponding function.

The screen ratio cannot be changed.

• The Screen Ratio is fixed on your Blu-ray Disc/DVD.

 

• This is not a problem with the player.

No audio.

• Make sure you have selected the correct Digital Output in the Audio Options

 

Menu.

The screen is blank.

• If the HDMI output is set to a resolution your TV cannot support (for

 

example, 1080p), you may not see a picture on your TV.

 

• Press the pbutton (on front panel) for more than 5 seconds with no disc

 

inside. All settings will revert to the factory settings.

 

• When the factory default settings are restored, all stored user BD data will

 

be deleted.

Forgot password

• Press the pbutton (on front panel) for more than 5 seconds with no disc

 

inside. All settings including the password will revert to the factory settings.

 

Don't use this unless absolutely necessary.

 

• When the factory default settings are restored, all stored user BD data will

 

be deleted.

54 English

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Contents Blu-rayDisc Player Electric shock or personal injury Safety InformationAccompanying the product EnglishPrecautions Important Safety InstructionsSafety Information English Disc Storage & Management Using the 3D function`` Keep in a clean protection jacket and store vertically Handling CautionsThis player does not convert 2D content into 3D CopyrightContents Using Smart Hub Smart Hub at a Glance Using the Web Browser Contents EnglishBD-LIVE Disc and Format Compatibility Disc types and contents your player can playGetting Started Disc types your player cannot playRegion Code Logos of Discs the player can playAAC Supported FormatsVideo File Support VROMusic File Support Support RangeKHz 8, 11 Accessories Quick Guide Remote ControlAvchd Advanced Video Codec High Definition Rear Panel OPEN/CLOSE Button Display Remote Control Sensor Disc TrayFront Panel USB HostRemote Control Tour of the Remote ControlInstalling batteries Connecting to a TV ConnectionsConnections English Connecting to an Audio System MethodWireless Network Connecting to a Network RouterWired Network Access steps may differ depending on the menu you selected SettingsInitial Settings Procedure Home ScreenSelected item or confirm a setting Accessing the Settings ScreenButtons on the Remote Control Used for the Settings Menu Detailed Function InformationSettings Menu Functions Volume of loud sounds is reduced Lets you choose to have 96Khz PCM signalsCompatible with a 96Khz signal See the digital output selection table onTV using an Hdmi cable You are connecting them to the networkBoot time On your networksUSB port on the front of the player Settings. The Simple Menu appears\\ Wired USB keyboards are not supported USB keyboard connected to the playerDefault security PIN is Play DivX VOD contentsNetwork and Smart Hub settings FunctionConfiguring Your Network Connection Wired NetworkNetworks and the Internet You can setup a wireless network connection in three ways Getting the Network Settings ValuesWireless Network ĞĞ Wireless General ManualWi-Fi Direct English SettingsĞĞ Wpspbc Soft AP Through the Player Using PBCThrough the Player Using a PIN To Set the Soft AP Security KeyUpgrading Software AllShare SettingsIf you select Dont Upgrade, the player cancels the upgrade By OnlineBy Downloaded By USBBy Disc Click Support on the top rightStandby Mode Upgrade AllShare Play Screen at a Glance Accessing the AllShare Play ScreenMedia Play Playing Commercial Video DiscsMethod Playing Commercial Audio DiscsMusic Screen Controls Turn the player onPlaying a Disc with User Recorded Content Using the AllShare Network FunctionTo Download the AllShare Software Smart Phone Media PlayControlling Video Playback Buttons on the Remote Control used for Video PlaybackUsing the Tools Menu Disc MenuPicture Mode Movie The best setting for Watching movies Repeat ModeRepeat Mode Let the movie play TitleButtons on the Remote Control used for Music Playback Controlling Music PlaybackBonusview Creating a Playlist from a CD Repeating Tracks on an Audio CDShuffling Tracks on an Audio CD RippingPlaying Photo Contents Using the Tools Menu when a file is highlighted Send Login / OutWant to upload V buttonNetwork Services Using Smart HubSmart Hub at a Glance Using the Web Browser Web Browser at a GlanceScroll Up/Scroll Down Yellow C To switch the pointerNetwork Services English Tools To display Tools windowAppendix Compliance and Compatibility NoticeNetwork Service Disclaimer Copy ProtectionAppendix English Licence Recommendation EU Only Additional Information Digital OutputHdmi Read/write speed Settings Middle of playbackBD Data Management Disc Menu. Press the Disc Menu buttonResolution according to the contents type Digital Output Selection CoaxialTroubleshooting Problem SolutionHdcp High-bandwidth Digital Content Protection If you experience other problemsAuthorized service centre Check if you have a firewall enabledRepairs BD-LIVE serviceOccurs BD-LIVE service Status function. SeeWPA-PSK TKIP/AES SpecificationsWEP OPEN/SHARED WPA2-PSK TKIP/AES@ Warranty Conditions United Kingdom EireCorrect disposal of batteries in this product Web Site
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BD-E6100/XE, BD-E6100/EN specifications

The Samsung BD-E8500/ZF, BD-E8500/EN, BD-E8909S/ZG, BD-E6100/EN, and BD-E6100/XN are part of Samsung's Blu-ray player lineup, showcasing advanced technologies and features tailored for high-quality home entertainment experiences. These models exemplify Samsung's commitment to delivering superior audio and visual fidelity while also integrating smart technology for enhanced user convenience.

The BD-E8500 series stands out due to its dual Blu-ray drive configuration, allowing users to enjoy their favorite 3D movies in stunning high-definition. With a playback resolution that reaches up to 1080p, the players utilize Samsung’s advanced video processing technologies to ensure that the image quality is sharp and vivid, enhancing each viewing experience. These models also support various formats, including Blu-ray, DVD, and CD, ensuring versatility in media playback. Additionally, the BD-E8500 features Smart Hub technology, enabling users to access popular streaming services like Netflix, YouTube, and Amazon Instant Video, broadening the range of entertainment options easily accessible from the comfort of their home.

The BD-E8909S/ZG and BD-E6100 variants similarly provide stellar features, but the BD-E6100/EN and BD-E6100/XN models focus more on users seeking a straightforward yet efficient Blu-ray playback system. With built-in Wi-Fi, these players offer seamless connectivity for online streaming and firmware updates. The BD-E6100 series also emphasizes a user-friendly interface that simplifies navigation through its numerous features, ensuring quick access to movies and apps.

All five models incorporate Dolby TrueHD and DTS-HD Master Audio technologies, delivering profound audio experiences with studio-quality sound. Furthermore, Samsung's emphasis on eco-friendliness is evident, as many of these players are designed with energy-saving features, reducing their overall carbon footprint.

In conclusion, whether it's the high-end capabilities of the BD-E8500 series or the user-friendly characteristics of the BD-E6100 models, Samsung's Blu-ray players cater to a wide audience by merging cutting-edge technologies with convenience and excellent performance. As the demand for home entertainment continues to grow, these models stand ready to elevate the viewing experience for cinematic lovers and casual viewers alike.
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