Samsung BD-J5500/EN, BD-J5500E/EN manual Appendix, Troubleshooting, Dlna function

Appendix

	Troubleshooting
Before requesting service, please try the following solutions.
PROBLEM	SOLUTION
No operation can be	●● Check the batteries in the remote control. They may need replacing.
performed with the	●● Operate the remote control at a distance of no more than
remote control.	6.1m from the player.
	●● Remove batteries and hold down one or more buttons
	for several minutes to drain the microprocessor inside the
	remote control to reset it. Reinstall batteries and try to
	operate the remote control again.
Disc does not play.	●● Ensure that the disc is installed with the label side facing up.
	●● Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not	●● Ensure that the disc has disc menus.
appear.
The prohibition	●● This message appears when an invalid button is pressed.
message appears on	●● The Blu-ray Disc/DVD’s software doesn’t support the
the screen.	feature (e.g., angles).
	●● You’ve requested a title or chapter number or search time
	that is out of range.
Play mode differs from the	●● Some of the functions selected in the Setup Menu may not work
Setup Menu selection.	properly if the disc is not encoded with the corresponding function.
The screen ratio	●● The Screen Ratio is fixed on your Blu-ray Disc/DVD.
cannot be changed.	●● This is not a problem with the player.
No audio.	●● Make sure you have selected the correct Digital Output in
	the Audio Options Menu.
The screen is blank.	●● If the HDMI output is set to a resolution your TV cannot support
	(for example, 1080p), you may not see a picture on your TV.
	●● Press the ^ button (on front panel) for more than 5
	seconds with no disc inside. All settings will revert to the
	factory settings.
	●● When the factory default settings are restored, all stored
	user BD data is deleted.

PROBLEM	SOLUTION
Forgot password	●● Press the ^ button (on front panel) for more than 5
	seconds with no disc inside. All settings including the
	password will revert to the factory settings.
	Don’t use this unless absolutely necessary.
	●● When the factory default settings are restored, all stored
	user BD data is deleted.
The picture is noisy or	●● Make sure that the disc is not dirty or scratched.
distorted	●● Clean the disc.
No HDMI output.	●● Check the connection between the TV and the HDMI jack
	of the player.
	●● Check if your TV supports 576p/480p, 720p, 1080i, or
	1080p HDMI input resolutions.
Abnormal HDMI	●● If random noise appears on the screen, it means that TV
output screen.	does not support HDCP (High-bandwidth Digital Content
	Protection).
If you experience	●● Go to the contents and find the section of the user
other problems.	manual that contains the explanations regarding the
	current problem, and follow the procedure once again.
	●● If the problem still cannot be solved, please contact your
	nearest Samsung authorised service centre.
DLNA function
I can see folders shared	●● DLNA shows only files corresponding to the Image, Music,
through DLNA, but I	and Movie categories. Files that do not correspond to
cannot see the files.	these categories are not displayed.
Video is played	●● Check if the network is stable.
intermittently.	●● Check if the network cable is properly connected and if
	the network is overloaded.
ADLNA connection	●● The IP address under the same subnetwork should be
between Player and	unique. If they are not, IP interference can cause this
PC is unstable.	phenomenon.
	●● Check if you have a firewall enabled.
	If so, disable the firewall function.

19