Troubleshooting
If you have any questions about the TV, first refer to this list. If none of these troubleshooting tips apply, please visit “www.samsung.com,” then click on Support, or contact the call centre listed on the
Issues | Solutions and Explanations |
The TV won’t turn on. | • Make sure the AC power cord is securely plugged in to the wall outlet |
| and the TV. |
| • Make sure the wall outlet is working. |
| • Try pressing the POWER button on the TV to make sure the problem |
| is not the remote. If the TV turns on, refer to “Remote control does not |
| work” below. |
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There is no picture/video. | • Check cable connections (remove and reconnect all cables connected |
| to the TV and external devices). |
| • Set your external device’s (Cable/Sat Box, DVD, |
| outputs to match the connections to the TV input. For example, if an |
| external device’s output is HDMI, it should be connected to an HDMI |
| input on the TV. |
| • Make sure your connected devices are powered on. |
| • Reboot the connected device by reconnecting the device’s power |
| cable. |
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|
The remote control does not | • Replace the remote control batteries with the poles |
work. | direction. |
| • Clean the sensor’s transmission window on the remote. |
| • Try pointing the remote directly at the TV from |
| away. |
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The cable/set top box remote | • Programme the Cable/Set remote control to operate the TV. Refer to |
control doesn’t turn the TV on | the Cable/Set user manual for the SAMSUNG TV code. |
or off, or adjust the volume. |
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✎✎ Some of above pictures and functions are available at specific models only.
✎✎ To keep your TV in the optimum condition, please regularly update it to the latest firmware available on the Samsung website (Samsung.com → Support → Downloads) via your internet connection, or by downloading and installing the update via USB.