Samsung BD-D5500/ZF, BD-D5500/EN, BD-D5500/XE manual Appendix, Troubleshooting

Page 64

Appendix

 

 

 

Troubleshooting

Before requesting service, please check the following.

 

 

 

 

PROBLEM

 

SOLUTION

No operation can be performed with the

• Check the batteries in the remote control. They may need replacing.

remote control.

• Operate the remote control at a distance of no more than 6.1m.

 

• Remove batteries and hold down one or more buttons for several minutes

 

to drain the microprocessor inside the remote control to reset it. Reinstall

 

batteries and try to operate the remote control again.

Disc does not play.

• Ensure that the disc is installed with the label side facing up.

 

• Check the region number of the Blu-ray Disc/DVD.

Disc Menu does not appear.

• Ensure that the disc has disc menus.

 

 

The prohibition message appears on the

• This message appears when an invalid button is pressed.

screen.

• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).

 

• You’ve requested a title or chapter number or search time that is out of

 

range.

 

Play mode differs from the Setup Menu

• Some of the functions selected in the Setup Menu may not work properly if

selection.

the disc is not encoded with the corresponding function.

The screen ratio cannot be changed.

• The Screen Ratio is fixed on your Blu-ray Disc/DVD.

 

• This is not a problem with the player.

No audio.

• Make sure you have selected the correct Digital Output in the Audio Options

 

Menu.

 

The screen is blocked

• If the HDMI output is set to a resolution your TV cannot support (for

 

example, 1080p), you may not see a picture on your TV.

 

• Press the STOP (

) button (on front panel) for more than 5 seconds with

 

no disc inside. All settings will revert to the factory settings.

 

• When the factory default settings are restored, all stored user BD data is

 

deleted.

 

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Contents Blu-rayDisc Player Blu-ray Disc Features Key featuresBlu-ray Disc Player Features Safety Information Important NotePrecautions Important Safety InstructionsClass 1 Laser product Disc Handling Viewing using 3D functionDisc Storage & Management Maintenance of Cabinet Restrictions on PlaybackContents Accessing the Settings Menu 3D SettingsResolution Still ModeSetup Basic Functions Using the Tools button Selecting the Picture SettingsSetting Bonusview Using Smart HubGetting Started Disc Types and Contents your player can playDisc types your player cannot play Blu-ray Disc Compatibility Disc Types Audio CD CD-DACopyright Region CodeAvchd Advanced Video Codec High Definition Supported File Formats Video File Support1920x1080 1920x1080 DTS CoreAAC Logos of Discs the player can play AccessoriesMusic File Support Front Panel Ab c d Rear PanelTour of the Remote Control Remote ControlInstalling batteries Check the polarity +/- of the batteriesSetting the Remote Control to Operate Your TV TV Control CodesConnected to the TV TV CHConnecting to a TV ConnectionsAudio cable Component cable Not included Red White Red Blue GreenRed White Yellow Connecting to an Audio System Hdmi cable not includedCase 2 Optical cable Not included Red WhiteService Networking with PC for AllShare function Connecting to the NetworkCable Network Wireless Network Jack on the rear panel of the player. See the diagram belowConnection can be wired or wireless Obstacles, interference by other radio devices, etcSetup My ContentsAccessing the Settings Menu 3D Settings 3D Blu-ray Playback ModeDisplay Screen SizeResolution TV AspectSmart Hub Screen Size BD Wise Samsung Players onlyHdmi Mode Component Component Mode Resolution according to the output modeVideo Mode Hdmi Colour Format Movie Frame 24FsStill Mode Progressive ModeHdmi Deep Colour Digital OutputDigital Output Selection Downmixing Mode PCM DownsamplingDynamic Range Control Lets you set 48kHz and 96kHz PCM down- sampling on or offNetwork Settings Wired NetworkSetting Up a Wired Connection Auto Setting Up a Wired Connection ManualWireless Network Setting Up the Wireless Network Connection AutoSetting Up the Wireless Network Connection Manual Network Status One Foot ConnectionPress the OK button Wait until the connection is automatically establishedInitial Settings BD-LIVE Internet ConnectionAnynet+HDMI-CEC BD Data ManagementReset Change PasswordTime Zone DivX Video On DemandNetwork Remote Control Software UpgradeFront Display GeneralDownload in Standby Mode By USBBy Disc Via DownloadContact Samsung Provides contact information for assistance with your playerUsing the Disc Menu Basic FunctionsPlayback Disc StructureUsing the Title Menu Using the Popup MenuPlaying the Title List Searching for a Desired SceneRepeat the Title or Chapter Repeat the SectionSlow Motion Play Step Motion PlaySelecting the Picture Settings Using the Tools buttonMoving to a Desired Scene Directly Changing to Full ScreenSelecting the Subtitle Language Setting BonusviewChanging the Camera Angle Playing an Audio CD CD-DA/MP3 Repeat an Audio CD CD-DA/MP3Playlist Listening to MusicUsing the Tools button Repeat this procedure to select additional tracksPlaying a Jpeg files Playing back PicturesUsing the Slide Show function Playing back a USB Storage DeviceStop mode, connect the USB storage PlayerNetwork Services Using Smart HubStarting Smart Hub for the First Time Press the buttons to select Internet,Smart Hub at a Glance Using the Keypad Entering Text, Numbers and SymbolsUse to enter letters, numbers, and symbols Displays the current input modeSettings Menu Blue D Account LogAccount Management To log in to your Smart TV Account, follow these stepsReset Register Service AccountChange Password Remove from TV Account listEdit Mode Menu Yellow C PropertiesMove Move to FolderTo Access Widgets in a Folder New FolderRename Folder LockFor Pay Apps Sort Menu Green BSamsung Apps Using the Samsung Apps Screen Samsung Apps by categoryMy Account HelpUsing the coloured buttons on your remote with Samsung Apps Using the AllShare FunctionReturn To return to the previous menu Insert a Blu-ray Disc that supports BD-LIVETroubleshooting AppendixForgot password Authorized service centreHdcp High-bandwidth Digital Content Protection AgainBD-LIVE service Occurs BD-LIVE serviceRepairs Network Status menu. SeeRemote Control Sensor IndexBD Wise Dynamic Range ControlSpecifications Compliance and Compatibility Notice Copy ProtectionNetwork Service Disclaimer Licence United Kingdom Eire Area Web Site` Europe ` AfricaEnglish Italiano Suomi Polski Hrvatski העתקה יופסקו 86851, San Diego, CA, 92138, USAמוצר זה משלב טכנולוגיה קניינית תחת רישיון מטעם תאגיד אמריקאים ועולמיים אחרים שהתקבלו או שהם עומדים ותלוייםﺔϴΑήﻌﻟا ﺔϐϠﻟا Correct disposal of batteries in this product AK68-01995G-00
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BD-D5500/EN, BD-D5500/XE, BD-D5500/ZF specifications

The Samsung BD-D6500/XE, BD-D8500N/XE, BD-D6900N/XE, BD-D5500/XE, and BD-D7500/XE are a series of advanced Blu-ray players that exemplify Samsung's commitment to quality and innovation in home entertainment. Each model comes with a range of features and technologies designed for optimal performance and user experience.

Starting with the BD-D8500N/XE, this model stands out with its impressive dual-core processor that provides fast loading times and smooth navigation through menus and apps. It supports 3D Blu-ray playback, offering a truly immersive viewing experience for compatible films. The device also hosts built-in Wi-Fi connectivity, allowing users to stream content seamlessly from popular services such as Netflix and YouTube without the need for additional accessories.

The BD-D7500/XE is known for its sleek design and high-quality audio performance, thanks in part to its support for various audio formats, including Dolby TrueHD and DTS-HD Master Audio. The player also features Smart Hub functionality, providing users easy access to a wide array of streaming applications and services, enhancing the overall versatility of the device.

The BD-D6900N/XE adds another layer of convenience with its ability to play a wide range of disc formats, including standard DVDs and CDs, making it a multifaceted entertainment solution. The inclusion of Smart TV features allows for a more connected viewing experience, enabling users to browse the internet and access social media directly from their television.

The BD-D6500/XE is characterized by its compact size and user-friendly interface. This model is particularly suitable for users looking to incorporate streaming capabilities into their existing home theater setups without taking up much space. Its ability to upscale standard DVDs to near 1080p quality enhances the viewing experience, ensuring that older titles look their best.

Lastly, the BD-D5500/XE is an excellent entry-level option that doesn't compromise on quality. It offers essential features such as Full HD playback and USB support for direct playback of media files from external drives. Its intuitive interface makes it an accessible choice for users of all ages, providing a straightforward yet enjoyable viewing experience.

In summary, Samsung's Blu-ray player lineup, including the BD-D6500/XE, BD-D8500N/XE, BD-D6900N/XE, BD-D5500/XE, and BD-D7500/XE, showcases a commitment to advanced features, connectivity, and audio-visual excellence, catering to the diverse needs of modern home entertainment enthusiasts. Each model brings something unique to the table, ensuring that Samsung remains a strong contender in the home entertainment market.
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