Samsung QE88Q9FAMTXXH, QE65Q9FAMTXXH manual Remote control does not work, Intermittent Wi-Fi

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The remote control does not work.

•• Check if the power indicator on the TV blinks when you press the remote's Power button. If it does not, replace the remote control's batteries.

•• Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•• Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.

•• If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•• Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

The TV settings are lost after 5 minutes.

•• The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode ( >

Settings > General > System Manager > Usage Mode > Home Mode).

Intermittent Wi-Fi

•• Make sure the TV has a network connection ( > Settings > General > Network > Network Status).

•• Make sure the Wi-Fi password is entered correctly.

•• Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

•• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

Single story

Multi story

Wireless router

Wireless repeater

•• Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

English - 29

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Contents Thank you for purchasing this Samsung product Model Learning the e-Manuals assistance functions Manual Voice Interaction Features of your new TVHome Screen Risk of Electric SHOCK. do not Open Page Contents Specifications and Other Information Troubleshooting and MaintenanceConnections Selecting Connected DevicesWhats in the Box? Pressure when handled incorrectly. We recommend Assembling the TV Connecting the TV to the One ConnectClass 1 Laser Product Mounting the TV on a wall Attaching the TV to the Stand400 x Other Cautions Providing proper ventilation for your TVEnglish Preventing the TV from falling Detach the Cover-Clean Back terminal from the TVTV Controller Using the TV ControllerSettings Standard Remote ControlNumber pad Samsung Smart RemoteEnglish About the Samsung Smart Remote Installing batteries into the Samsung Smart RemotePairing the TV to the Samsung Smart Remote SSource Universal Remote Initial setup Performing the initial setupConnections Connecting devices to your TVNetwork Connection Wired Connecting to the InternetNetwork Connection Wireless Using additional functions Changing the input signalSelecting Connected Devices Editing external devicesTV won’t turn on Troubleshooting and MaintenanceTroubleshooting Intermittent Wi-Fi Remote control does not workHow does Remote Support work? What is Remote Support?Video App problems Youtube etc Caring for the TV Eco Sensor and screen brightnessEnvironmental Considerations Specifications and Other InformationSpecifications Licences Decreasing power consumptionRecommendation EU Only Still image warningEnglish English United Kingdom Warranty CardThis page is intentionally Left blank This page is intentionally Left blank Country CustomerCare Centre Web Site
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QE65Q9FAMTXXH, QE88Q9FAMTXXH specifications

Samsung has carved a niche in the premium television market, and the QE88Q9FAMTXXH, QE88Q9FAMTXZT, QE65Q9FAMTXXH, and QE65Q9FAMTXZT are stellar examples of their commitment to delivering exceptional picture quality and cutting-edge technology.

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