Samsung QE75Q7FAMTXXH, QE55Q7FAMTXXH manual Troubleshooting and Maintenance, TV won’t turn on

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07 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected ( > Source).

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device ( >

Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( >

Settings > Broadcasting > Auto Tuning Settings > Auto Tuning).

––This function is only available on certain models in specific geographical areas.

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Contents Thank you for purchasing this Samsung product Model Learning the e-Manuals assistance functions Home Screen Features of your new TVManual Voice Interaction Risk of Electric SHOCK. do not Open Page Contents Troubleshooting and Maintenance Specifications and Other InformationConnections Selecting Connected DevicesWhats in the Box? 4EAPressure when handled incorrectly. We recommend Connecting the TV to the One Connect Assembling the TVClass 1 Laser Product Attaching the TV to the Stand Mounting the TV on a wall49 ~ Providing proper ventilation for your TV Other CautionsPreventing the TV from falling English Using the TV Controller TV ControllerStandard Remote Control SettingsSamsung Smart Remote Number padEnglish Installing batteries into the Samsung Smart Remote About the Samsung Smart RemotePairing the TV to the Samsung Smart Remote SSource Universal Remote Performing the initial setup Initial setupConnecting devices to your TV ConnectionsNetwork Connection Wireless Connecting to the InternetNetwork Connection Wired Changing the input signal Using additional functionsSelecting Connected Devices Editing external devicesTroubleshooting Troubleshooting and MaintenanceTV won’t turn on Remote control does not work Intermittent Wi-FiVideo App problems Youtube etc What is Remote Support?How does Remote Support work? Eco Sensor and screen brightness Caring for the TVSpecifications Specifications and Other InformationEnvironmental Considerations Decreasing power consumption LicencesStill image warning Recommendation EU OnlyEnglish English Warranty Card United KingdomThis page is intentionally Left blank This page is intentionally Left blank Country CustomerCare Centre Web Site
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QE55Q7FAMTXXH, QE75Q7FAMTXXH, QE49Q7FAMTXXH, QE65Q7FAMTXXH specifications

Samsung has consistently risen to the forefront of television technology, and the models UE40MU6402UXXH, UE65MU6402UXXH, QE65Q7FAMTXXH, UE50MU6172UXXH, and UE55MU6172UXXH are a testament to the brand's commitment to quality and innovation in the home entertainment sector. Each model boasts a combination of impressive screen sizes, powerful display technologies, and a suite of smart features designed to enhance user experience.

The UE40MU6402UXXH is a 40-inch 4K Ultra HD TV that offers a stunning resolution of 3840 x 2160 pixels. Its HDR compatibility allows for a broader dynamic range, bringing out details in both dark and bright scenes. Samsung's PurColor technology ensures vibrant colors, making your viewing experience truly immersive. With Smart TV capabilities, it provides access to popular streaming services like Netflix and YouTube, making it easier than ever to enjoy your favorite content.

The UE65MU6402UXXH takes it a step further with a larger 65-inch screen, perfect for those seeking a home theater experience. This model also supports 4K resolution and includes features such as UHD Dimming for enhanced contrast. With its sleek design, it fits seamlessly into modern living spaces.

Moving on to the QE65Q7FAMTXXH, this QLED variant introduces Quantum Dot technology, offering even richer colors and deeper blacks. The 65-inch display integrates HDR10+ for optimized brightness and color in every scene, making it ideal for movie enthusiasts. The Ambient Mode transforms your TV into a decorative piece when it’s not in use, blending with your home decor.

The UE50MU6172UXXH and UE55MU6172UXXH, with sizes of 50 inches and 55 inches respectively, continue the trend of exceptional viewing experiences with their 4K resolution and HDR capabilities. Both models utilize Samsung's Smart Hub, giving users a centralized location to access apps, settings, and live television.

Overall, these Samsung models highlight the brand's innovative technology and commitment to delivering superior viewing experiences through advanced display technologies, smart functionalities, and user-friendly interfaces. Whether for casual viewers or avid cinephiles, Samsung’s offerings have something valuable for everyone.