Samsung UE65MU8000TXMI, UE65MU8000TXZG manual Troubleshooting and Maintenance, The TV won’t turn on

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07 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu (07 Troubleshooting and Maintenance > Troubleshooting Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (The TV won’t turn on. > Source).

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device ( Settings > Broadcasting > Auto Tuning Settings > Auto Tuning). >

Manual background Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (Manual background >

Manual background Settings > Broadcasting > Auto Tuning Settings > Auto Tuning).

––This function is only available on certain models in specific geographical areas.

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Contents 8 SERIES USER MANUALThank you for purchasing this Samsung product ModelLearning the e-Manuals assistance functions Before Reading This User Manualconfiguration, and product specifications Read this provided user manual to see informationHome Screen Features of your new TVe-Manual Voice InteractionRISK OF ELECTRIC SHOCK. DO NOT OPEN Warning! Important Safety InstructionsBe sure to pull the power plug out of the outlet if the TV is to remain unused or if you are to leave the house for an extended period of time especially when children, elderly, or disabled people will be left alone in the house 04 Performing the initial setup ContentsWhats in the Box? Assembling the TV08 Specifications and Other Information Troubleshooting and MaintenanceSelecting Connected Devices 01 Whats in the Box? pressure when handled incorrectly. We recommend An administration fee may be charged in the following situationsWarning Screens can be damaged from direct lifting the TV at the edges, as shownAttaching the TV to the Stand 02 Assembling the TVMounting the TV on a wall 400 x 49 ~Providing proper ventilation for your TV Safety Precaution Securing the TV to the wall to prevent fallingOther Cautions Installation with a wall mountPreventing the TV from falling 03 The TV Controller Using the TV ControllerThe Standard Remote Control Colours and shape may vary depending on the model The Samsung Smart RemoteInstalling batteries into the remote control Battery size AAA About the Samsung Smart Remote Installing batteries into the Samsung Smart RemotePairing the TV to the Samsung Smart Remote sSource Universal Remote Initial setup 04 Performing the initial setup05 Connections Connecting devices to your TVPorts Network Connection - Wireless Connecting to the InternetNetwork Connection - Wired Using additional functions Changing the input signal06 Selecting Connected Devices Editing external devicesTroubleshooting 07 Troubleshooting and MaintenanceThe TV won’t turn on Settings Broadcasting Auto Tuning Settings Auto TuningThe TV settings are lost after 5 minutes The remote control does not workIntermittent Wi-Fi Settings General System Manager Usage Mode Home ModeVideo App problems Youtube etc What is Remote Support?How does Remote Support work? Caring for the TV Eco Sensor and screen brightnessSpecifications 08 Specifications and Other InformationEnvironmental Considerations Licences Decreasing power consumptionRecommendation - EU Only Still image warningThis marking on the product, accessories or literature indicates that the product and its electronic accessories e.g. charger, headset, USB cable should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources Page WARRANTY CONDITIONS Warranty CardRepublic of Ireland EIRE United KingdomThis page is intentionally left blank Country Contact SAMSUNG WORLD WIDEEIRE UK CustomerCare Centre
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