Samsung UE65MU9000TXSQ, UE65MU9000TXZG manual Remote control does not work, Intermittent Wi-Fi

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The remote control does not work.

•• Check if the power indicator on the TV blinks when you press the remote's Power button. If it does not, replace the remote control's batteries.

•• Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•• Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.

•• If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•• Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

The TV settings are lost after 5 minutes.

•• The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode ( >

Settings > General > System Manager > Usage Mode > Home Mode).

Intermittent Wi-Fi

•• Make sure the TV has a network connection ( > Settings > General > Network > Network Status).

•• Make sure the Wi-Fi password is entered correctly.

•• Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

•• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

Single story

Multi story

Wireless router

Wireless repeater

•• Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

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Contents Series Learning the e-Manuals assistance functions Manual Voice Interaction Features of your new TVHome Screen Risk of Electric SHOCK. do not Open Page Contents Selecting Connected Devices Troubleshooting and MaintenanceSpecifications and Other Information Whats in the Box? 2EAPressure when handled incorrectly. We recommend Mounting the TV on a wall Assembling the TVAttaching the TV to the Stand 49 ~ Providing proper ventilation for your TV Other CautionsPreventing the TV from falling Using the TV Controller TV ControllerStandard Remote Control SettingsSamsung Smart Remote Number padEnglish Installing batteries into the Samsung Smart Remote About the Samsung Smart RemotePairing the TV to the Samsung Smart Remote SSource Universal Remote Performing the initial setup Initial setupConnecting devices to your TV ConnectionsNetwork Connection Wired Connecting to the InternetNetwork Connection Wireless Selecting Connected Devices Changing the input signalUsing additional functions Editing external devicesTV won’t turn on Troubleshooting and MaintenanceTroubleshooting Remote control does not work Intermittent Wi-FiHow does Remote Support work? What is Remote Support?Video App problems Youtube etc Eco Sensor and screen brightness Caring for the TVSpecifications and Other Information SpecificationsLicences Decreasing power consumptionEnvironmental Considerations Still image warning Recommendation EU OnlyEnglish English Warranty Card United KingdomThis page is intentionally Left blank Country
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UE49MU9000TXXU, UE49MU9000TXZG, UE55MU9000TXXU, UE65MU9000TXXU, UE65MU9000TXZG specifications

The Samsung UE55MU9000TXSQ and UE65MU9000TXSQ models are part of Samsung's acclaimed MU9000 series, designed to elevate the viewing experience. These 4K Ultra HD Smart TVs combine cutting-edge technologies and innovative features to deliver stunning picture quality and exceptional performance.

One of the standout technologies in these models is the 4K UHD resolution, which boasts four times the pixel density of Full HD. This means that viewers are treated to sharp, detailed images, allowing them to see every detail in their favorite movies and shows. The HDR (High Dynamic Range) capability further enhances the viewing experience by providing rich contrast and vivid colors. HDR allows the TV to display a broader range of luminosity, ensuring that both the brightest highlights and the darkest shadows are rendered beautifully.

The Samsung UHD Dimming technology included in both models enhances the overall picture quality by dividing the screen into multiple zones. This allows the television to adjust brightness and contrast on an individual basis, resulting in more accurate colors and improved image depth. This nuanced control makes for a more lifelike viewing experience, whether you are watching a dark scene in a thriller or bright colors in a nature documentary.

Both models are powered by Samsung’s Smart Hub, offering an intuitive interface for accessing a myriad of streaming services, applications, and content. The Smart View feature enables seamless connection to mobile devices, letting users share content easily. Additionally, voice control compatibility with smart assistants offers a hands-free experience, allowing for effortless navigation and command.

In terms of sound quality, the UE55MU9000TXSQ and UE65MU9000TXSQ come equipped with Dolby Digital Plus, delivering an immersive audio experience that complements the stunning visuals. The sleek design and narrow bezels further enhance the aesthetic appeal, making these televisions a great addition to any modern living space.

Moreover, the Quantum Dot technology integrated into these models allows for a wider color spectrum, producing more vibrant and realistic colors compared to traditional LED TVs. Whether you’re gaming, streaming your favorite series, or watching sports, these features ensure an impressive, engaging experience that captures attention and immerses viewers in the content.

With a blend of advanced technologies and user-friendly features, the Samsung UE55MU9000TXSQ and UE65MU9000TXSQ represent an excellent choice for anyone looking to elevate their home entertainment setup.
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