Samsung UE65MU6100KXXU, UE65MU6100KXZT What is Remote Support?, Video App problems Youtube etc

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Video App problems (Youtube etc)

•• Change the DNS to 8.8.8.8. Select > Settings > General > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

•• Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

•• Diagnose your TV

•• Adjust the TV settings for you

•• Perform a factory reset on your TV

•• Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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Contents Series Learning the e-Manuals assistance functions Features of your new TV Home ScreenManual Voice Interaction Risk of Electric SHOCK. do not Open Page Contents Troubleshooting and Maintenance Specifications and Other InformationSelecting Connected Devices Whats in the Box? Pressure when handled incorrectly. We recommend Assembling the TV Attaching the TV to the StandMounting the TV on a wall 18 ~ Other Cautions Providing proper ventilation for your TVPreventing the TV from falling TV Controller Using the TV ControllerSettings Standard Remote ControlNumber pad Samsung Smart RemoteEnglish About the Samsung Smart Remote Installing batteries into the Samsung Smart RemotePairing the TV to the Samsung Smart Remote SSource Universal Remote Initial setup Performing the initial setupConnections Connecting devices to your TVConnecting to the Internet Network Connection WirelessNetwork Connection Wired Editing external devices Changing the input signalUsing additional functions Selecting Connected DevicesTroubleshooting and Maintenance TroubleshootingTV won’t turn on Intermittent Wi-Fi Remote control does not workWhat is Remote Support? Video App problems Youtube etcHow does Remote Support work? Caring for the TV Eco Sensor and screen brightnessSpecifications Specifications and Other InformationEnvironmental Considerations Recommendation EU Only Decreasing power consumptionLicences Still image warningEnglish English United Kingdom Warranty CardThis page is intentionally Left blank Country
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