Samsung HW-J6501R/XN Troubleshooting, Licence, Sound is not produced Is the Mute function on?

Page 18

TROUBLESHOOTING

Before seeking assistance, check the following.

The unit will not turn on.

Is the power cord plugged into the outlet?

Connect the power plug to the outlet.

A function does not work when the button is pressed.

Is there static electricity in the air?

Disconnect the power plug and connect it again.

Sound is not produced.

Is the Mute function on?

Press the (Mute) button to cancel the function. Is the volume set to minimum?

Adjust the Volume.

The remote control does not work.

Is the battery drained?

Replace with new battery.

Is the distance between the remote control and Soundbar main unit too far?

Move the remote control closer to the Soundbar main unit.

The TV SoundConnect (TV pairing) failed.

Does your TV support TV SoundConnect?

TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

Is your TV firmware the latest version?

Update your TV with the latest firmware. Does an error occur when connecting?

Contact the Samsung Call Centre.

Reset TV SoundConnect and connect again. To reset the TV SoundConnect connection, press and hold the & button for 5 seconds.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

Your subwoofer may not be connected to the Soundbar main unit.

Try to connect your subwoofer again. See page 5.

The subwoofer drones and vibrates noticeably.

Try to adjust the vibration of your subwoofer.

Press the WOOFER button on your remote control to adjust its value (between -12, -6 ~ +6).

LICENCE

Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio and the double-D symbol are trademarks of Dolby Laboratories.

For DTS patents, see http://patents.dts.com. Manufactured under licence from DTS Licencing Limited. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS 2.0 Channel is a trademark of DTS, Inc. © DTS, Inc. All Rights Reserved.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licencing LLC in the United States and other countries.

The Spotify Software is subject to third party licences found here : www.spotify.com/connect/third-party-licenses.

For more information about Spotify Connect, please visit www.spotify.com/connect

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Contents HW-J6500R HW-J6501R For further information, refer to the Web ManualSafety Information Safety WarningsPrecautions Checking the Components Connecting Electrical PowerPower Cord Soundbar Main UnitConnecting the Subwoofer to the Soundbar Main Unit Soundbar Main Unit SubwooferConnecting to Your TV Method 1. Connecting with a CableHdmi TV-ARC YesNo · 7 · EnglishMethod 3. Connecting to a Wireless Network Rear of Soundbar Internet Wireless RouterStart screen Adding the Soundbar to an Existing Multiroom Audio System Start screen Selection of networkConnecting the Soundbar to your Samsung Smart TV TV sound is output · 10 · EnglishConnecting Samsung Multiroom Audio System to the Surround Connection VIA Bluetooth Disconnecting the Soundbar from the Bluetooth device· 12 · English Hdmi OUT Connecting to AN External DeviceExternal Device Soundbar Hdmi CableAuto Update Software UpdateInstalling the Wall Mount Installation PrecautionsCm or more Remote Control Buttons & Features Inserting Battery before using the Remote ControlSource Sound Sound EffectWoofer Streaming Music Licence TroubleshootingRemote control does not work Is the battery drained? Sound is not produced Is the Mute function on?Weight Soundbar Main Unit Subwoofer PS-WJ6500R / PS-WJ6501R Important Note about ServiceSpecifications Open Source Licence NoticeTurn Bluetooth On / Off To turn Wi-Fi/Ethernet On / OffBluetooth Port deactivation method · 20 · EnglishSicherheitsinformationen AchtungHinweise WARNUNG, DIE Batterie Nicht VERSCHLUCKEN, Erätzungsgefahr· 3 · Deutsch Soundbar-Hauptgerät Überprüfen DER KomponentenAnschluss AN DIE Stromversorgung SubwoofersAnschliessen DES Subwoofers AN DAS SOUNDBAR-HAUPTGERÄT Soundbar-Hauptgerät SubwooferHDMI-Kabel Anschluss AN IHR FernsehgerätMethode 1. Kabelverbindung Nicht mitgeliefert Unterseite der SoundbarPage Methode 3. Verbindungsaufbau mit einem Wi-Fi-Netzwerk Für den Wi-Fi-Router einStart Bildschirm Geben Sie das Passwort Soundbar angezeigt. Danach wird die Meldung Start Bildschirm NetzwerkauswahlMultiroom Link Soundbar+Surround Der Ton des Fernsehers wird ausgegeben · 10 · DeutschSoundbar Anschluss PER Bluetooth Trennen der Soundbar vom Bluetooth-Gerät· 12 · Deutsch Verbindung MIT Einem Externen Gerät Herstellen Soundbar HDMI-KabelAktualisierung über USB Software AktualisierungMontageder Wandhalterung MontagehinweiseDie Montageschablone muss waagerecht ausgerichtet sein Funktionen & Tasten DER Fernbedienung Einlegen der Batterie vor der Verwendung der FernbedienungSPORTS, MOVIE, und Night Tasten dieLautstärke zwischen -3~+3 einstellen CNIGHT ModusFehlersuche LizenzTechnische Daten Bekanntmachung ZU Open Source LizenzenWichtige Hinweise ZUM Kundendienst Gewicht Soundbar-Hauptgerät SubwooferKorrekte Entsorgung von Altgeräten Elektroschrott · 20 · DeutschVeiligheidsinformatie LET OPVoorzorgsmaatregelen · 3 · NederlandsDE Componenten Controleren Aansluiten OP NetstroomHoofdeenheid van de Soundbar DE Subwoofer Aansluiten OP DE Hoofdeenheid VAN DE Soundbar Hoofdeenheid van de Soundbar SubwooferAansluiten OP UW TV Methode 1. Verbinding maken met een kabelNiet meegeleverd Onderkant van Soundbar JaNee Methode 3. Verbinding maken met een draadloos netwerk Er klinkt een meldingsgeluid en het berichtStartscherm Selectie van netwerk Het tv-geluid wordt uitgezonden Het tv-geluid wordt uitgezonden · 10 · NederlandsSoundbar Verbinding VIA Bluetooth · 12 · NederlandsAansluiten OP EEN Extern Apparaat Wandmontage SOFTWARE-UPDATEVoorzorgsmaatregelen bij de installatie Automatisch bijwerkenCOm de prestaties van de Soundbar bij bevestiging Knoppen EN Functies Afstandsbediening De batterij plaatsen voordat u de afstandsbediening gebruiktWoofer Problemen Oplossen LicentieSpecificaties Belangrijke Opmerking Over ServiceKennisgeving Open SOURCE-LICENTIE ALG Emeen· 20 · Nederlands Informations Relatives À LA Sécurité AvertissementsPrécautions Contrôle DES Composants Connexion À Lalimentation ÉlectriqueConnexion DU Subwoofer À L’UNITÉ Principale Soundbar Unité Principale Soundbar Caisson de basse· 5 · Français Connexion À Votre Téléviseur Méthode 1. Connexion avec un câbleDessous de la Soundbar Câble Hdmi non fourni OuiNon Méthode 3. Connexion à un réseau sans fil Écran de démarrageAjout de la Soundbar au système audio Multiroom Écran de démarrage Sélection du réseauLe son du téléviseur est émis Le son du téléviseur est émis · 10 · FrançaisSoundbar Connexion VIA Bluetooth Déconnexion de la Soundbar à partir de l’appareil Bluetooth· 12 · Français Connexion À UN Appareil Externe Périphérique ExterneSoundbar Câble Hdmi Mise à jour automatique Précautions d’installationMise À Jour Logicielle Mise à jour via USBCenter Line Touches DE LA Télécommande ET Caractéristiques Insertion de la pile avant d’utiliser la télécommandeOFF-REPEAT permet d’annuler la répétition de la lecture Permet de sélectionner le fichier suivantPermet de sélectionner le fichier précédent TRACK-REPEAT permet de répéter la lecture dune pisteTépannage Le volume est-il réglé au minimum?La télécommande ne fonctionne pas La pile est-elle usée? Lair est-il chargé en électricité statique?Spécifications Remarque Importante À Propos DU ServiceAvis DE Licence Libre AmplificateurActivé on Wi-Fi/Ethernet Méthode de désactivation Tous les ports du réseau sont en état· 20 · Français AH68-02981B-00 Country Contact Centre  Web Site ` Europe
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HW-J6500R/XN, HW-J6501R/EN, HW-J6501R/XN, HW-J6500R/EN specifications

The Samsung HW-J6501R/ZF, HW-J6500R/EN, HW-J6501R/XN, HW-J6501R/EN, and HW-J6500R/XN are part of Samsung's renowned soundbar lineup, designed to elevate your home audio experience. These models are particularly known for their advanced audio technologies, sleek design, and user-friendly features, making them an excellent choice for music and movie enthusiasts alike.

One of the standout features of these soundbars is the Multiroom function, which allows users to connect multiple Samsung sound devices within their home for seamless audio streaming across different rooms. This feature is perfect for creating an immersive audio environment, enabling you to enjoy your favorite sounds wherever you are in the house.

In terms of audio performance, the HW-J6501 series is equipped with a 3.1 channel speaker system that provides rich, immersive sound quality. With a total output power of up to 340 watts, the speakers produce clear dialogue and powerful bass, making them ideal for both cinematic experiences and music playback. The included wireless subwoofer delivers deep low frequencies, enhancing the overall audio impact, particularly during action scenes or musical compositions.

The soundbars are also integrated with Samsung's Distortion Cancelling technology. This innovative feature minimizes distortion, helping to maintain audio clarity and offering a more balanced sound profile, even at higher volumes. This technology ensures that the listening experience remains enjoyable without unwanted noise interference.

Another significant aspect of the HW-J6501 and HW-J6500 models is their compatibility with various audio formats, including Dolby Digital, DTS, and other high-definition audio codecs. This compatibility ensures that users can experience high-fidelity sound from their favorite media sources, including streaming services, Blu-ray discs, and games.

Connectivity options abound with Bluetooth and HDMI inputs, allowing for easy pairing with smartphones, tablets, or TVs. Additionally, Samsung’s One Remote Control feature enables users to control both their TV and soundbar conveniently from a single remote, simplifying the user experience.

These soundbars boast a stylish, elongated design that fits comfortably under most television setups, providing both aesthetic appeal and practicality. With easy installation and intuitive controls, the Samsung HW-J6501R/ZF, HW-J6500R/EN, HW-J6501R/XN, HW-J6501R/EN, and HW-J6500R/XN soundbars are an excellent addition to any home theater system, bringing unparalleled sound performance and sleek design to your living space. Whether for movie nights or music enjoyment, these soundbars stand out for their impressive acoustic characteristics and modern features.