Problemløsning

Hvis du har et problem med dit tv, kan du få adgang til forskellige løsninger, mens du ser tv. Kontakt Samsungs Kundeservice, hvis du ikke kan finde noget om dit problem i afsnittet Fejlfinding.

Sådan får du hjælp

Få hjælp direkte fra Samsung, hvis du har et problem med dit tv.

Sådan får du hjælp via Fjernadministration

Indstillinger Support Fjernadministration Prøv nu

Når du har accepteret vores serviceaftale, kan du bruge Fjernadministration til at få adgang til Fjernsupport og få en Samsung-tekniker til at fjerndiagnosticere dit tv, fjernkorrigere problemer og fjernopdatere tv'ets software via internettet. Du kan også slå Fjernadministration til og fra.

"" Denne funktion kræver en internetforbindelse.

"" Du kan også starte funktionen Fjernadministration ved at trykke på knappen	og holde den inde i 5 sekunder eller
mere.

Hver er Fjern-support?

Samsungs Fjern-supporttjeneste giver dig en-til-en-support med en Samsung-tekniker, der kan fjernservicere TV'et og gøre følgende:

●● Diagnosticere dit tv

●● Justere tv-indstillingerne for dig

●● Udføre en fabriksnulstilling af TV'et

●● Installere anbefalede firmwareopdateringer

Hvordan fungerer Fjernsupport?

Det er nemt at få en Samsung Tech-medarbejder til at fjernservicere TV-et:

1.Ring til Samsungs kundeservice, og bed om fjernsupport.

2.Åbn menuen på dit tv, og gå til afsnittet Support.

3.Vælg Fjernadministration, og læs og acceptér serviceaftalerne. Når PIN-skærmen vises, skal du indtaste PIN- koden til agenten.

4.Agenten får herefter adgang til TV'et.

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UE49MU6445UXXC, UE65MU6405UXXC, UE55MU7005TXXC, UE65MU6105KXXC, UE65MU9005TXXC specifications

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