Ansvar for betalingsservice kundegebyr

Kapitel 7. Appendiks

Ansvar for betalingsservice (kundegebyr)

Når der anmodes om service, opkræver vi muligvis (til trods for garantien) et gebyr for serviceteknikerbesøg i følgende tilfælde.

Produktet er ikke defekt

Rengøring af produktet, justering, vejledning, geninstallation osv.

•Hvis en servicetekniker instruerer i, hvordan produktet bruges, eller blot justerer indstillingerne uden at skille produktet ad.

•Hvis en fejl skyldes eksterne miljømæssige faktorer (internet, antenne, kabelsignal osv.)

•Hvis et produkt geninstalleres, eller enheder tilsluttes efter den første installation af produktet efter købet.

•Hvis produktet geninstalleres efter flytning til en anden placering eller flytning til et andet hus.

•Hvis kunden anmoder om instruktioner for brug på grund af andre producenters produkter.

•Hvis kunden anmoder om instruktioner for brug af netværk eller andre producenters programmer.

•Hvis kunden anmoder om softwareinstallation og konfiguration af produktet.

•Hvis en servicetekniker fjerner/rengør støv eller fremmedlegemer inden i produktet.

•Hvis en kunde anmoder yderligere installation efter købet af et produkt gennem homeshopping eller online.

Skade på produktet forårsaget af kunden

Produktskader, som skyldes mishandling eller forkert reparation fra kundens side. Hvis et produkt er skadet på grund af:

•Noget har ramt produktet, eller det er blevet tabt.

•Brug af forsyninger eller separate solgte produkter, som ikke er specificeret af Samsung.

•Reparation foretaget af en person, som ikke er tekniker, hos en outsourcing- servicevirksomhed eller partner af Samsung Electronics Co., Ltd.

•At kunden har ombygget eller repareret produktet.

•Brug af produktet sammen med forkert spænding eller ikke-godkendte elektriske tilslutninger.

•"Advarslerne" i brugermanualen er ikke blevet overholdt.

Andet

•Hvis produktet svigter som følge af naturkatastrofe. (lyn, brand, jordskælv, oversvømmelse osv.)

•Hvis alle forbrugskomponenterne er brugt op. (batteri, toner, lysstofrør, hoved, vibrator, lampe, filter, bånd osv.)

Hvis en kunde anmoder om service, og produktet ikke fejler noget, opkræves der muligvis et servicegebyr. Læs derfor venligst brugervejledningen først.

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