Samsung WW70J3483KW/EE manual Troubleshooting

Troubleshooting

Troubleshooting

Problem		Action
	• Make sure the drain hose is straightened all the way to the
		drain system. If you encounter a drain restriction, call for
		service.
	• Make sure the debris filter is not clogged.
	• Close the door and press or tap Start/Pause. For your safety,
		the washing machine will not tumble or spin unless the door is
Does not drain and/		closed.
or spin.	•	Make sure the drain hose is not frozen or clogged.
	• Make sure the drain hose is connected to a drain system that is
		not clogged.
	•	If the washing machine is not supplied with sufficient power,
		the washing machine temporarily will not drain or spin.
		As soon as the washing machine regains sufficient power, it will
		operate normally.
	• Press or tap Start/Pause to stop the washing machine.
	• It may take a few moments for the door lock mechanism to
		disengage.
	• The door will not open until 3 minutes after the washing
The door does not		machine has stopped or the power turned off.
open.	•	Make sure all the water in the drum is drained.
	• The door may not open if water remains in the drum. Drain the
		drum and open the door manually.
	• Make sure the door lock light is off. The door lock light turns off
		after the washing machine has drained.
	• Make sure the Auto Detergent and Auto Softener settings are
		properly configured.
	• Make sure you use the recommended types of detergent as
Excessive suds.		appropriate.
	•	Use high efficiency (HE) detergent to prevent oversudsing.
	• Reduce the detergent amount for soft water, small loads, or
		lightly soiled loads.
	• Non-HE detergent is not recommended.
	• Make sure the remaining amount of detergent and fabric
Cannot apply		softener is not over the limit.
	•	Make sure the Auto Dispense function is activated, with both
additional detergent.
		the Water Hardness and Concentration settings properly
		specified (applicable models only).

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WW70J3483KW_DC68-03589R-01-EN.indd 40

2016/6/21 11:08:19