Samsung RF56K9540SR/EU manual Samsung Smart Home

Page 68

Troubleshooting

Troubleshooting

Samsung Smart Home

Symptom

Action

 

 

Could not find

 

“Samsung Smart

• The Samsung Smart Home app is available on smartphones

Home” on the app

that run Android 4.0 (ICS) or higher, or iOS 7.0 or higher.

market.

 

 

 

The Samsung Smart

• The Samsung Smart Home app is available on applicable

models only.

Home app fails to

• The old Samsung Smart Refrigerator app cannot connect with

operate.

Samsung Smart Home models.

 

 

 

The Samsung Smart

• You must log into your Samsung account to use the app.

• Make sure that your router is operating normally.

Home app is installed

• If you have not connected your refrigerator to the Samsung

but is not connected

Smart Home App after the app was installed, you must make

to my refrigerator.

connection using the device registration function of the app.

 

 

 

Could not log into the

• You must log into your Samsung account to use the app.

• If you don’t have a Samsung account, follow the app’s

app.

onscreen instructions to create one.

 

 

 

An error message

• Easy Connection may fail due to the distance from your

appears when I

access point (AP) or electrical interference from the

try to register my

surrounding environment. Wait a moment and try again.

refrigerator.

 

 

 

The Samsung

 

Smart Home app

• Exit and restart the Samsung Smart Home app, or disconnect

is successfully

and reconnect the router.

connected to my

• Unplug the power cord of the refrigerator, and then plug it in

refrigerator but does

again after 1 minute.

not run.

 

 

 

68  English

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Image 68
Contents Refrigerator Contents Safety information Safety information Important safety symbols and precautions Severe warning signs for transportation and siteCritical installation warnings English 7  Safety information Installation cautions Critical usage warnings English 11  Safety information English 13  Safety information Usage cautions Safety information Cleaning cautions Critical disposal warnings Additional tips for proper usage Safety information Saving Energy Tips Instructions about the Weee Installation Refrigerator at a glanceInstallation Detach the fridge doors Door removal for entranceTools required not provided Installation Detach the freezer doors Installation Reattach the freezer doors Reattach the fridge doors English 31  Step-by-step installation Select a siteEnglish 33  Adjust the levelling feet FlooringAdjust the door height as well as the door gap Installation Connect to a water source Initial settings Final checkOperations User interfaceTap a desired app or English 41  Fridge Manager English 43  Operations Settings Display reset applicable models only Samsung Smart Home Refrigerator app English 49  Operations English 51  On the Settings screen, you can monitor the energy usage Special features Water dispenserIce maker English 55  Freezer shelf Assy Shelf FRE English 57  Handle and care Ice bucketTempered glass shelves fridge Vegetable shelf Door binsVegetable & fruit drawers To remove the ice bucket, see the Maintenance section on Inner-view camera CleaningInterior and exterior Replacement Water filterMaintenance LED Lamps Troubleshooting GeneralEnglish 67  Samsung Smart Home LCD Declaration of Conformity Memo Eire
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