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| Technical Information | |
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Troubleshooting Guide |
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| Symptom | Cause(s) | Action(s) |
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| Fixture is on | ∙ | LED connection problems | ∙ | Reconnect LED | |
| ∙ | Faulty LED | ∙ | Replace LED | ||
| LED is off | |||||
| ∙ | Faulty LED driver | ∙ | Replace LED driver |
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| Fixture is on | ∙ | Faulty head fan | ∙ | Replace head fan | |
| Head fan is off | ∙ | Faulty LED driver | ∙ | Replace LED driver |
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| Fixture is on | ∙ | Faulty base fan | ∙ | Replace base fan | |
| Base fan is off | ∙ | Faulty power supply | ∙ | Replace power supply |
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| ∙ | Faulty color wheel motor | ∙ | Replace color wheel motor | |
| Color wheel problem | ∙ | Faulty sensor board | ∙ | Replace sensor board | |
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| ∙ | Faulty X/Y control board | ∙ | Replace X/Y control board |
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| ∙ | Faulty prism motor | ∙ | Replace prism motor | |
| Prism problem | ∙ | Faulty prism belt | ∙ | Replace prism belt | |
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| ∙ | Faulty X/Y control board | ∙ | Replace X/Y control board |
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| ∙ | Faulty gobo wheel motor | ∙ Replace gobo wheel motor | ||
| Gobo wheel problem | ∙ | Blocked gobo wheel | ∙ | Unblock | |
| ∙ | Faulty sensor board | ∙ | Replace sensor board | ||
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| ∙ | Faulty X/Y control board | ∙ | Replace X/Y control board |
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| ∙ | Faulty pan motor | ∙ | Replace pan motor | |
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| ∙ | Faulty pan belt | ∙ | Replace pan belt | |
| Pan movement problem | ∙ | Faulty magnetic sensor | ∙ | Replace magnetic sensor | |
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| ∙ | Faulty optical sensor | ∙ | Replace optical sensor | |
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| ∙ | Faulty X/Y control board | ∙ | Replace X/Y control board |
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| ∙ | Faulty tilt motor | ∙ | Replace tilt motor | |
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| ∙ | Faulty tilt belt | ∙ | Replace tilt belt | |
| Tilt movement problem | ∙ | Faulty magnetic sensor | ∙ | Replace magnetic sensor | |
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| ∙ | Faulty optical sensor | ∙ | Replace optical sensor | |
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| ∙ | Faulty X/Y control board | ∙ | Replace X/Y control board |
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| Circuit breaker/fuse keeps | ∙ | Excessive circuit load | ∙ Check total load placed on the electrical circuit | ||
| tripping/blowing | ∙ | Short circuit along the power wires | ∙ Check for a short in the electrical wiring |
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| ∙ | No power | ∙ Check for power on power outlet | ||
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| ∙ | Loose or damaged power cord | ∙ | Check power cord | |
| Fixture does not power up | ∙ | Blown fuse | ∙ | Replace fuse | |
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| ∙ | Faulty On/Off switch | ∙ | Replace On/Off switch | |
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| ∙ | Faulty internal power supply | ∙ | Replace internal power supply |
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| ∙ | Wrong DMX addressing | ∙ Check control panel and unit addressing | ||
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| ∙ | Damaged DMX cables | ∙ | Check DMX cables | |
| Fixture does not respond | ∙ | Wrong polarity on the controller | ∙ | Check polarity switch settings on the controller | |
| to DMX | ∙ | Loose DMX cables | ∙ | Check cable connections | |
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| ∙ | Faulty DMX interface | ∙ | Replace the display board | |
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| ∙ | Faulty Display board | ∙ | Replace the display board |
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| ∙ | Non DMX cables | ∙ | Use only DMX compatible cables | |
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| ∙ | Bouncing signals | ∙ | Install terminator as suggested | |
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| ∙ Long cable / low level signal | ∙ | Install an optically coupled DMX splitter right | ||
| DMX signal problems |
| after the fixture with the strong signal | |||
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| ∙ | Install an optically coupled DMX splitter after | ||
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| ∙ | Too many fixtures | |||
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| unit #32 or before | |||
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| ∙ | Interference from AC wires | ∙ Keep DMX cables separated from power | ||
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| cables or fluorescent/black lights | |||
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If you still experience technical problems after trying the above solutions, contact CHAUVET® Technical Support.