Troubleshooting Terminology Service Centers

Troubleshooting Terminology Service Centers

Troubleshooting

This section lists various problems and solutions encountered by users while using the digital photo frame. When encountering a problem, first check the list below and follow the suggested action if one matches your problem. If the problem still persists, contact or visit the nearest service center.

Symptoms

The power does not turn on.

It takes a time until an image is displayed after the power is turned on.

It takes a time to transit to the next photo.

I have connected an external storage device but it is not recognized.

There is a remaining space in the Frame Memory but I cannot copy photos.

I inserted a memory card but it does not operate.

I connected a USB memory but it does not operate.

A portrait photo is displayed rotated to landscape.

No slideshow is played automatically.

Auto On and Auto Off do not operate.

The [Button Sound] is set to On but no button operation sound is heard.

The icon of the FrameManager is not displayed.

I pressed a button, but it does not operate.

Causes and Actions

Check the connections for the adapter cable and the power terminal of the product.

In case the resolution is high or the file size is large, the photo may be displayed slowly on the screen.

Please check the connection between product and external storage. Connect to PC and check the operation state.

Create a folder in the Fame Memory and copy your photos.

Check the files of your memory card.

Please try a different storage device.

Check whether [Auto Fit Portrait Photo] of the [Settings-Options] is set to Activated.

Set [Starting Mode] of [Settings-Preference] to [Slideshow].

If the Auto On and Auto Off are set to the same time, they do not operate. Check the time settings.

The button sound is not heard when adjusting the volume or the brightness.

Check whether the FrameManager program is installed.

Select Start- Programs - Samsung - FrameManager to restart the FrameManager.

Reboot your computer.

Check whether the button lock function is activated.

If you hold down the MENU button for more than five (5) seconds, the button lock function is activated. If you press a button it will not operate.

To clear the button lock function, hold down MENU button for more than five

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