Before Calling for Service
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.
Symptom | Check/Remedy | |
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I can not eject the disc | • Is the power cord plugged securely into the outlet? | |
• Turn off the power and then turn it back on. | ||
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| • Check the region number of the DVD. | |
Playback does not start. | DVD discs purchased from abroad may not be playable. | |
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| player. | |
| • Make sure that the rating level is correct. | |
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The remote control does | • Is the remote control being operated within its operation range of | |
not work. | angle and distance? | |
• Are the batteries exhausted? | ||
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Playback does not start | • Are you using a deformed disc or a disc with scratches on | |
immediately when the | ||
the surface? | ||
Play/Pause button is pressed. | • Wipe the disc clean. | |
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| • No sound is heard during fast playback, slow playback, and step | |
Sound is not produced. | motion playback. | |
• Are the speakers connected properly? Is the speaker setup | ||
| correctly customized? | |
| • Is the disc severely damaged? | |
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Picture does not appear, sound | • Was the DVD player suddenly moved from a cold place to a warm | |
is not produced, or the disc | one? When condensation forms inside the player, remove the disc | |
tray opens 2 to 5 seconds later. | and let the player stand for 1 or 2 hours with the power on. (You | |
can use the player again after condensation disappears.) | ||
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• Disc is rotating but no | • Is the TV power on? | |
picture is produced. | • Are the video cables connected properly? | |
• Picture quality is poor and | • Is the disc dirty or damaged? | |
picture is shaking. | • A poorly manufactured disc may not be playable. | |
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Symptom |
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Audio language and | • Audio language and subtitles will not work for DVDs not containing |
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subtitles do not work. | them. And depending on the disc, they may work differently. |
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Menu screen does not appear even | • Are you using a disc that does not contain menus? |
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when the menu function is selected. |
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Aspect ratio cannot be | • You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX |
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mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3 |
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changed. | ratio only. Refer to the DVD disc jacket and then select the |
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appropriate function. |
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The volume falls off | • The audio heads are dirty. |
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The cassette is not erased correctly | • The rollers or drive capstans are dirty. |
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There is excessive wow and flutter | • The tape is worn. |
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Can't receive radio | • Is the antenna connected properly? |
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broadcast. | • If the antenna's input signal is weak, install an external FM |
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antenna in an area with good reception. |
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• The main unit is not working. | • Turn off the power and hold the STOP button on the main unit for |
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(Example: The power goes out or |
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longer than 5 seconds. |
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strange noise is heard.) |
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• The DVD player is not | Using the RESET function will erase all stored settings. |
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working normally. | Do not use this unless necessary. |
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The password for rating | • While the player is in the No Disc mode, hold the main unit's TUNING |
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MODE/ |
| button for longer than 5 seconds. “INITIAL” appears on the |
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level has been forgotten. | display and all settings will return to the default values. |
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• Press the POWER button. |
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| Using the RESET function will erase all stored settings. |
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| Do not use this unless necessary. |
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MISCELLANEOUS