Samsung HT-TX35R/XEE, HT-X30R/XEE, HT-TX35R/NWT, HT-X30R/NWT Troubleshooting, Symptom Check/Remedy

Troubleshooting

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom		Check/Remedy
Disc tray does not open.		Is the power cord plugged securely into the outlet?
		Turn off the power and then turn it back on.
		Check the region number of the DVD.
		DVD discs purchased from abroad may not be playable.
Playback does not start.		CD-ROMs and DVD-ROMs cannot be played on this DVD
		player.
		Make sure that the rating level is correct.
Playback does not start		Are you using a deformed disc or a disc with scratches on the
immediately when the		surface?
Play/Pause button is pressed.		Wipe the disc clean.
		No sound is heard during fast playback, slow playback, and step
		motion playback.
Sound is not produced.		Are the speakers connected properly? Is the speaker setup correctly
		customized?
		Is the disc severely damaged?
		When listening to a CD or radio, sound is output to the front speakers
		(L/R) only. Select <PRO LOGIC II> by pressing	PL II (Dolby Pro
Sound can be heard only from a few		Logic II) on the remote control to use all six speakers.
		Make sure that the DVD disc is 5.1-CH compatible.
speakers and not all six.
		If you set C, SL, and SR to NONE in the speaker mode in the audio
	
		setup of the setup screen, no sound is heard from the center speaker
		and the front left and right speakers. Set C, SL, and SR to SMALL.
		Is there <Dolby Digital 5.1 CH> mark on the disc? Dolby Digital 5.1
Dolby Digital 5.1 CH Surround Sound is		CH Surround Sound is produced only if the disc is recorded with 5.1
		channel sound.
not produced.
		Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in the
		information display?
		Is the remote control being operated within its operation range of
		angle and distance?
The remote control does not work.		Are the batteries exhausted?
		Have you selected the mode(TV/DVD) functions of the remote control
		(TV or DVD) correctly?

GB

Symptom		Check/Remedy
 Disc is rotating but no	• Is the TV power on?
	•	Are the video cables connected properly?
picture is produced.
 Picture quality is poor and	•	Is the disc dirty or damaged?
picture is shaking.	• A poorly manufactured disc may not be playable.
Audio language and subtitles do not	•	Audio language and subtitles will not work for DVDs not containing
work.		them. And depending on the disc, they may work differently.
Menu screen does not appear even when	• Are you using a disc that does not contain menus?
the menu function is selected.
	• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
Aspect ratio cannot be changed.		mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3 ratio
		only. Refer to the DVD disc jacket and then select the appropriate
		function.
 The main unit is not working.	•	Turn off the power and hold the STOP() button on the main unit for
(Example: The power goes out or		longer than 5 seconds.
strange noise is heard.)		Using the RESET function will erase all stored settings.
 The DVD player is not working
normally.		Do not use this unless necessary.
			MISCELLANEOUS
	•	While <NO DISC> message appears on the display of main unit, hold
		the main unit's STOP() button for longer than 5 seconds. <INITIAL>
The password for rating level has been		appears on the display and all settings will return to the default values.
	•	Press the POWER button.
forgotten.
		Using the RESET function will erase all stored settings.
		Do not use this unless necessary.
	• Is the antenna connected properly?
Can't receive radio broadcast.	•	If the antenna's input signal is weak, install an external FM antenna in
		an area with good reception.

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