Solving Common Problems

Before contacting the after-sales service, perform the following simple checks.

They may save you the time and expense of an unnecessary call.

Problem	Explanation/Solution

The air conditioner does not operate at all.

Check if power is on and operate the air conditioner again.

Check if the circuit breaker is switched off.

Check if Off Timer is set.

The temperature is not adjusted.

 Check if you selected the Fan mode.

The air conditioner does not operate in the HEAT mode.

Check if the air conditioner is cooling only model.

Check if the remote control is for cooling only model.

The cool(warm) air does not come out from the air conditioner.

Check if set temperature higher(lower) than current temperature.

Check if you selected the Fan mode. Select the Cool, Heat, Auto or Dry mode.

Check if the air filter is blocked by dirt. Clean the air filter regularly.

Check if the there is cover on the outdoor unit or any obstacle. Remove the cover or obstacle.

Check if you installed the air conditioner under direct sunlight.

The window or door may be opened.

Check if you turn on the air conditioner just now. It takes about 3 minutes to cool or heat the room.

Check if the drain pipe is too long.

The fan speed is not adjusted.	 In Auto or Dry mode, the fan speed is selected automatically.

The remote control does	 Check if the battery is discharged. Replace the battery.
not operate.	 Check if the remote control sensor is blocked.
	 Check if the air conditioner is placed near strong light.

The Timer is not set.	 Check if you pressed the	button after selecting time.

Odor is permeated in the room during operation.

Check if you use the air conditioner in smoky area or there is a smell. Ventilate the room or select the Fan mode for 1~2 hours.

The indoor unit indicator	 Press the	button to turn on the air conditioner again.
flashes.	Switch the circuit breaker off and switch on it again.

Strange sound is heard from the air conditioner.

The sound is heard when the refrigerant gas flow is changed depending on the use of the air conditioner.

When you press the button, noise may be heard that the air conditioner sense the airflow blade.

Water drops from the outdoor unit connection part.

Water may form due to the difference of the temperature.

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AQ18MWBXSER, AQ18MSBX, AQ24MWBNSER, AQ24MSBX, AQ12MWBXSER specifications

Samsung has established itself as a leader in the HVAC market with a wide range of air conditioning products designed to deliver comfort, efficiency, and innovative technology. Among their notable offerings are the models AQ09MWBXSER, AQ12MWBNSER, AQ12MSBN, AQ18MSBN, and AQ12MSBXSEU. Each model is designed to meet varying cooling needs while providing advanced features and technologies.

The Samsung AQ09MWBXSER is a compact unit ideal for small spaces. It boasts a sleek design and high energy efficiency ratings, making it an excellent choice for residential use. With a cooling capacity of 9,000 BTU, this model utilizes inverter technology, which allows for precise temperature control and reduced energy consumption. The model also features a self-diagnosis function that alerts users to potential issues, ensuring reliable performance year-round.

The AQ12MWBNSER is a versatile mid-range model that offers a slightly higher cooling capacity of 12,000 BTU. One of its standout characteristics is its Fast Cool mode, which can quickly lower the room temperature, making it perfect for hot summer days. This model also includes an air purification system that helps remove dust and allergens from the indoor air, providing a healthier living environment.

The AQ12MSBN and AQ18MSBN models are designed for larger spaces, with cooling capacities of 12,000 BTU and 18,000 BTU, respectively. These models feature Samsung’s Digital Inverter technology, which not only improves energy efficiency but also reduces noise levels compared to traditional air conditioning systems. Additionally, they come equipped with a comprehensive air filtration system that enhances indoor air quality, making them suitable for both home and office environments.

Another highlight of these models is their smart technology integration. Many of these Samsung units can be controlled remotely via a smartphone app, allowing users to adjust settings and monitor energy consumption from anywhere. Furthermore, the designs prioritize user convenience, with easy-to-clean filters and programmable timers that enhance usability.

The AQ12MSBXSEU completes the range with its unique features tailored for energy-conscious consumers. This model emphasizes eco-friendliness with its high-efficiency ratings and environmentally friendly refrigerants. It is designed not just for cooling but also for heating, providing year-round comfort.

In summary, the Samsung AQ09MWBXSER, AQ12MWBNSER, AQ12MSBN, AQ18MSBN, and AQ12MSBXSEU air conditioning models represent the pinnacle of modern comfort technologies, each tailored to meet diverse needs while ensuring energy efficiency and high air quality. These models showcase Samsung's commitment to innovation and sustainability in home climate control.