Service, Is it a technical fault? | Samsung C61R2AAST/XEE manual

Warranty and Service (Continued)

What does it mean when the burner does not glow red?

•The selected temperature of the cooking zone is maintained by a sensor that cycles the zone on and off, so the surface cooking area will not always glow red. If you select a low heat setting, the heat will cycle on and off more frequently than at higher settings. The heat also cycles on and off at the highest setting.

If you request a service call because of an error made in operating the appliance, the visit from the customer service technician may incur a charge even during the warranty period.

Service

Before calling for assistance or service, please check the section “Troubleshooting.” If you still need help, follow the instructions below.

Is it a technical fault?

If so, please contact your customer service centre.

Always prepare in advance for the discussion. This will ease the process of diagnosing the problem and also make it easier to decide if a customer service visit is necessary.

Please take note of the following information.

•What form does the problem take?

•Under what circumstances does the problem occur?

When calling, please know the model and serial number of your appliance. This information is provided on the rating plate as follows:

•Model description

•S / N code (10 digits)

We recommend that you record the information here for easy reference.

Model:

Serial number:

When do you incur costs even during the warranty period?

•if you could have remedied the problem yourself by applying one of the solutions provided in the section “Troubleshooting,”

•if the customer service technician has to make several service calls because he was not provided with all of the relevant information before his visit and as a result, for example, has to make additional trips for parts. Preparing for your phone call as described above will save you the cost of these trips.

C61R2AAST/XEE specifications

The Samsung C61R2AAST/XEE is a cutting-edge home appliance designed to elevate the cooking experience. As a versatile digital microwave oven, it boasts an array of features and technologies that cater to modern culinary needs while ensuring convenience and efficiency in the kitchen.

One of the standout features of the C61R2AAST/XEE is its Smart Sensor Cooking technology. This innovation allows the microwave to automatically detect the moisture level of the food being cooked, adjusting the time and power settings accordingly to deliver optimal results. This not only prevents overcooking but also ensures that meals are cooked evenly, making it a reliable choice for busy households.

Additionally, the microwave offers a spacious interior, with a generous capacity that accommodates large dishes or multiple servings. The sleek design, complemented by a ceramic enamel interior, not only makes it easy to clean but also helps to prevent bacterial growth, ensuring a hygienic cooking environment.

One of the defining characteristics of the C61R2AAST/XEE is its user-friendly interface. The intuitive control panel features a digital display that makes selecting cooking modes and settings simple. With multiple pre-set cooking options, users can easily choose from a variety of popular dishes, whether it’s reheating leftovers or defrosting frozen food.

Furthermore, the microwave is equipped with a grill function, allowing users to enjoy the benefits of grilling without the need for an additional appliance. This feature adds versatility to meal preparation, enabling users to create crispy and enjoyable dishes.

In terms of safety, the C61R2AAST/XEE comes with a child lock feature, providing peace of mind for families with young children. This secure function prevents accidental use, ensuring that the appliance remains safe when not in active cooking mode.

Energy efficiency is another hallmark of this microwave. It is designed to minimize power consumption while delivering high performance, making it an eco-friendly choice for environmentally-conscious consumers.

Overall, the Samsung C61R2AAST/XEE combines advanced cooking technologies with user-centric features, making it an impressive addition to any kitchen. With its Smart Sensor Cooking, spacious interior, intuitive controls, and safety features, this microwave embodies the perfect blend of convenience, efficiency, and style, catering to the dynamic lifestyles of modern users.