联系三星客服中心前的要求, 1 检测产品, 2 检查分辨率和刷新频率

9 故障排除指南

9.1联系三星客服中心前的要求

9.1.1检测产品

致电三星客服中心前，请按照以下说明检测您的产品。如果问题依然存在，请联系三星客服中心。

使用产品检测功能检查您的产品是否正常工作。

如果屏幕无图像显示，且电源指示灯仍然闪烁，即使本产品已正确连接到 PC 时也是如此，请执行自诊断测试。

关闭 PC 和产品的电源。

拔下本产品的缆线。

打开本产品电源。

如果显示检测信号线消息，表示本产品正常工作。

如果屏幕仍然无图像，请检查 PC 系统、视频控制器和缆线。

9.1.2检查分辨率和刷新频率

对于超过支持分辨率的模式（请参阅 “10.2标准信号模式表”），非最佳模式消息会短暂显示。

9.1.3检查以下各项。

安装问题（PC 模式）

问题	解决方案

屏幕不断启动和关闭。	检查本产品和 PC 之间是否已正确连接缆线，且
	连接器已稳固锁定到位。（请参阅 “2.2连接并
	使用 PC”）

屏幕问题

问题	解决方案

电源 LED 不亮。屏幕无法开启。	检查是否已正确连接电源线。（请参阅 “2.2连
	接并使用 PC”）

显示检测信号线消息。	检查是否已正确连接本产品的缆线。（请参阅
	“2.2连接并使用 PC”）

	检查与产品连接的设备是否通电。

9 故障排除指南 97

LU32E85KRS/EN, LU24E85KRS/EN, LU28E85KRS/EN specifications

The Samsung LU28E85KRS/EN and LU24E85KRS/EN are two high-performance monitors designed to cater to both professionals and avid gamers. With cutting-edge technologies and stunning display features, these models stand out in the competitive monitor market.

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One of the standout features is the Samsung's Picture-by-Picture (PBP) technology, which allows users to connect multiple devices simultaneously and view them side by side. This is particularly useful for professionals who need to multitask effectively. Additionally, both monitors come with Picture-in-Picture (PIP) functionality, enabling users to work on primary tasks while keeping an eye on other content.

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In conclusion, Samsung's LU28E85KRS/EN and LU24E85KRS/EN monitors combine stunning 4K visuals, advanced technologies, and versatile features, making them perfect for both professional applications and immersive gaming experiences. Their thoughtful design and exceptional capabilities transform any workspace or gaming setup into a visually impressive environment.