Samsung C61R2CCNP/XEH manual Warranty and Service, FAQs and troubleshooting

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Warranty and Service

FAQs and troubleshooting

EN

A fault may result from a minor error that you can correct yourself with the help of the following instructions. Do not attempt any further repairs if the following instructions do not help in each specific case.

Warning: Repairs to the appliance are to be performed only by a qualified service technician. Improperly effected repairs may result in considerable risk to the user. If your appliance needs repair, please contact your customer service centre.

What should I do if the cooking zones are not functioning?

Check for the following possibilities:

The fuse in the house wiring (fuse box) is intact. If the fuses trip a number of times, call an authorised electrician.

The appliance is properly switched on.

The control indicators in the control panel are illuminated.

The cooking zone is switched on.

The cooking zones are set at the desired heat settings.

What should I do if the cooking zones will not switch on?

Check for the following possibilities:

A period of more than 10 seconds has elapsed between when the On / Off button was actu- ated and the desired cooking zone switches on (see the section “Switching the appliance on”).

The control panel is partially covered by a damp cloth or liquid.

What should I do if the display except for the residual warmth indicator sud- denly disappears?

This could be a result of one of two possibilities:

The On / Off sensor was accidentally actuated.

The control panel is partially covered by a damp cloth or liquid.

What should I do if, after the cooking zones have been switched off, residual warmth is not indicated in the display?

Check for the following possibility:

The cooking zone was only briefly used and therefore did not become hot enough. If the cooking zone is hot, please call the customer service centre.

What should I do if the cooking zone will not switch on or off?

This could be due to one of the following possibilities:

The control panel is partially covered by a damp cloth or liquid.

The child safety lock is on.

What should I do if the display is illuminated?

Check for the following:

The control panel is partially covered by a damp cloth or liquid. To reset, press the “On / Off” control sensor.

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Contents Ceramic Glass Hob Page Contents Following symbols are used in the text Using This ManualSafety Electrical safetyChild safety Disposing of the packaging material EN Safety during useSafety when cleaning Disposal InstructionsInstalling the Hob Safety instructions for the installerRegulations and compliance EN Connecting to the mains power supply Installing into the countertop 100 Cooking zones and control panel Parts and FeaturesEN Components Key features of your appliance EN Safety shutoff Residual heat indicatorOther reasons why a cooking zone will switch itself off Hob Use Initial cleaningUsing suitable cookware Before You BeginUsing the touch control sensors Temperature control Switching the appliance onEN Switching the appliance off Using the casserole cooking zone EN Using the double cooking zone Switching a cooking zone off Using the child safety lockSwitching the child safety lock on Using the timer to count down TimerSetting the safety shutoff Using the timer as a safety shutoffCountdown timer EN Locking and unlocking the control panel Suggested settings for cooking specific foodsStubborn Soiling Cleaning and CareHob Light SoilingTo avoid damaging your appliance Problem DirtFAQs and troubleshooting Warranty and ServiceWhen do you incur costs even during the warranty period? Warranty and ServiceService Is it a technical fault?Cooking rings Technical DataPage Page Questions or Comments
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