有偿服务情形（消费者付费）, 非产品缺陷, 由于客户失误导致的产品损坏

附录

有偿服务情形（消费者付费）

在您请求维修时，无论产品是否在保修期内，我们都会就以下情况向您收取维修技术员登门维修的费用。

非产品缺陷

产品清洁、调整、说明、重新安装等。



如果维修技术员向您说明如何使用产品，或仅调整一些选项而不拆卸产品。如果缺陷是由外部环境因素（互联网、天线、有线信号等）造成的。

如果重新安装产品，或在首次安装购买的产品后又另外连接设备。如果要将产品搬到其它地点或房间而需要重新安装。

如果客户请求说明如何使用其他公司的产品。

如果客户请求说明如何使用网络或其他公司的程序。如果客户请求为产品安装和设置软件。

如果维修技术员清除/清洁产品内部的灰尘或异物。

如果客户通过家庭购物或网上购物渠道购买产品后另外请求安装。

由于客户失误导致的产品损坏

由于客户操作不当或错误维修导致的产品损坏。

如果产品损坏是由以下原因导致的：



外力冲击或坠落。

使用 Samsung 未指定的配件或单独购买的产品。

由除 Samsung Electronics Co., Ltd. 外包维修公司或合作方以外的人员进行维修。

由客户改造或维修产品。

使用产品时所连电压不正确或电源未经授权。

未遵循用户手册中的 “注意”。

其他



由于自然灾害（闪电、火灾、地震、洪灾等）造成的产品故障。

如果可消耗的零部件（电池、墨粉、荧光灯、磁头、振动器、指示灯、过滤器、碳带等）全部用完。

客户在非产品缺陷的情况下请求维修，需要支付维修费。因此，请首先阅读 “用户手册”。

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LS22C20KBW/EN, LS19C20KNY/EN, LS19C20KNW/EN, LS22C20KNY/EN, LS24C20KBL/EN specifications

Samsung has consistently been a leader in the display technology sector, and their range of monitors, including the LS19C20KNS/EN, LS22C20KBS/EN, LS24C20KBL/EN, LS22C20KNY/EN, and LS23C20KBS/EN, exemplifies their commitment to innovation and quality. These monitors cater to various user needs, whether for everyday tasks, professional work, or entertainment.

The LS19C20KNS/EN is a 19-inch monitor that offers a compact design suitable for environments where space is limited. It comes with an impressive VA panel that delivers vibrant colors and deep blacks, enhancing the viewing experience. The slim profile of this model makes it easy to fit into any workspace, while the stand allows for tilt adjustments, promoting ergonomic use.

Moving up in size, the LS22C20KBS/EN and LS22C20KNY/EN both feature a 22-inch display, ideal for users seeking a balance between screen real estate and desk space. These models utilize Samsung's advanced Display Technology for broad viewing angles and excellent color reproduction. The Flicker-Free technology minimizes eye strain during extended viewing sessions, making these monitors perfect for tasks that require long hours of focus.

The LS23C20KBS/EN features a 23-inch display, providing an even larger canvas for multitasking and media consumption. This model is equipped with Samsung’s Game Mode, optimizing the settings for gaming enthusiasts by enhancing contrast and response time. Coupled with the Low Input Lag feature, it ensures a smoother gaming experience without interruption or lag.

Finally, the LS24C20KBL/EN stands out with its 24-inch screen, delivering a Full HD resolution that brings sharpness and clarity to images and videos. The ultra-slim bezel design maximizes the screen area and is aesthetically pleasing, making it an attractive addition to any setup. Additionally, this model supports multiple connectivity options, including HDMI and VGA ports, giving users the flexibility to connect various devices.

All these Samsung monitors feature a user-friendly design, including adjustable brightness levels and presets for different viewing environments. Furthermore, their Energy Star certification underscores Samsung’s commitment to sustainability, providing energy-efficient solutions that reduce power consumption.

In summary, the Samsung LS19C20KNS/EN, LS22C20KBS/EN, LS24C20KBL/EN, LS22C20KNY/EN, and LS23C20KBS/EN monitors encompass a blend of cutting-edge technology, user-centric features, and stylish design, making them suitable for a diverse range of applications from casual use to professional environments.