Samsung Q1044VGW/YKJ manual Troubleshooting, Problems and solutions, Understanding error messages

Page 18

Troubleshooting

Problems and solutions

The washing machine will not start

•Make sure the door is firmly closed.

•Make sure the washing machine is plugged in.

•Make sure the water source faucet is turned on.

•Make sure to press the Start/Pause button.

No water or insufficient water supply

•Make sure the water source faucet is turned on.

•Make sure the water source hose is not frozen.

•Make sure the water intake hose is not bent.

•Make sure the filter on the water intake hose is not clogged.

Detergent remains in the detergent drawer after the wash program is complete

•Make sure the washing machine is running with sufficient water pressure.

•Put the detergents in the inner parts of the detergent drawer(away from the outside edges).

Washing machine vibrates or is too noisy

•Make sure the washing machine is set on a level surface. If the surface is not level, adjust the washing machine feet to level the appliance (see page 3).

•Make sure that the shipping bolts are removed (see page 3).

•Make sure the washing machine is not touching any other object.

•Make sure the laundry load is balanced.

The washing machine does not drain and/or spin

•Make sure the drain hose is not squashed or bent.

•Make sure the debris filter is not clogged (see page 14).

The Door does not open

•The door will not open until 3 minutes after the machine stops or the power turns off.

Understanding error messages

Error displayed

Solution

Close the door.

•Make sure the source water faucet is turned on.

•Check the water pressure.

•Clean the debris filter.

•Make sure the drainage hose is installed correctly.

Laundry load is unbalanced; loosen any tangled laundry.

If only one item of clothing needs washing, such as a bathrobe or jeans, the final spin result might be unsatisfactory and an "UE" error message will be shown in the display window.

• Call after-sales service.

Before contacting After-Sales service:

1.Try to remedy the problem (See "Troubleshooting" on this page).

2.Restart the programme to see if the fault is repeated.

3.If the malfunction persists, call after-sales service and describe the problem.

16 SAMSUNG Washing Machine Owner’s Instructions

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Contents Washing Machine Owner’s Instructions Before using the appliance Safety instructionsTable of Contents Installing the Washing Machine Unpacking the Washing MachineOverview of the washing machine Adjusting the leveling feet Selecting a locationRemoving the shipping bolts Connecting the water supply hose Hot water supply value OptionConnecting the water supply hoseOption Positioning the drain hoseWiring lnstructions Plugging in the machineWashing a Load of Laundry Washing for the first timePutting detergent in the washing machine Overview of the control panel Q1244/Q1044/Q844 No spinRinse Hold Start/Pause selection button Washing clothes using Fuzzy Logic When the cycle is finishedUsing Delay Start Washing clothes manuallyWashing tips and hints Fabric Type Load CapacityMaintaining the Washing Machine Repairing a frozen washing machineCleaning the exterior Draining the washing machine in an emergencyCleaning the detergent drawer and recess Cleaning the debris filterCleaning the water hose mesh filter To do thisUnderstanding error messages TroubleshootingProblems and solutions Before contacting After-Sales serviceUse of Detergents in Duvet Course Programme Chart Type of WashMax Fabric care chart AppendixElectrical warnings Specification Protecting the environmentDeclaration of conformity Case the Need for Servicing Arises
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