Samsung UE50KU7000UXSQ What is Remote Support?, How does Remote Support work?, Intermittent Wi-Fi

Page 8

The TV settings are lost after 5 minutes.

The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status). Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

Single story

 

 

 

 

Multi story

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

English - 8

Image 8
Contents Series Thank you for purchasing this Samsung productRisk of Electric Shock do not Open Whats in the Box? Using the TV Controller Connecting to a NetworkNetwork Connection Wireless Network Connection WiredInstalling batteries into the Samsung Smart Remote Samsung Smart RemoteE-Manual Initial setupUsing the buttons in the e-Manual Troubleshooting and Maintenance TroubleshootingRemote control does not work TV won’t turn onWhat is Remote Support? TV settings are lost after 5 minutesIntermittent Wi-Fi Video App problems Youtube etcCaring for the TV Eco Sensor and screen brightnessStill image warning Mounting the TV on a wall TV InstallationVesa wall mount kit notes and specifications Providing proper ventilation for your TV Preventing the TV from falling Safety Precaution Securing the TV to the wallAttaching the TV to the Stand Decreasing power consumption Specifications and Other InformationSpecifications Licences This page is intentionally Left blank Предупреждение. Важные указания по безопасности Что входит в комплект? Использование контроллера телевизора Подключение к сетиБеспроводное сетевое соединение Проводное сетевое соединениеПульт Интеллектуальный пульт ДУ Samsung Установка батарей в пульт Интеллектуальный пульт ДУ SamsungИспользование кнопок в электронном руководстве Электронное руководство e-ManualИсходная настройка Устранение неисправностей и обслуживание Поиск и устранение неисправностейТелевизор не включается Пульт дистанционного управления не работаетПрерывается соединение Wi-Fi Что такое удаленная поддержка?Как работает удаленная поддержка? Настройки телевизора сбрасываются через 5 минутОчистка поверхности телевизора Датчик экономного режима и яркость экранаПредупреждение относительно неподвижных изображений Характеристики набора для настенного крепления Vesa Установка телевизораМонтаж телевизора на стене Обеспечение достаточной вентиляции для телевизора Предотвращение падения телевизора Крепление телевизора к подставкеМеры предосторожности Крепление телевизора к стене Уменьшение потребления электроэнергии Технические характеристики и прочая информацияТехнические характеристики Лицензии This page is intentionally Left blank This page is intentionally Left blank This page is intentionally Left blank Country Customer Care Centre Web Site
Related manuals
Manual 117 pages 20.05 Kb Manual 16 pages 29.7 Kb Manual 117 pages 10.41 Kb Manual 117 pages 39.98 Kb Manual 117 pages 47.1 Kb Manual 2 pages 11.52 Kb

UE50KU7000UXSQ, UE55KU7000UXSQ, UE60KU7000UXSQ, UE65KU7000UXSQ, UE40KU7000UXSQ specifications

Samsung has consistently been at the forefront of television technology, and their models UE40KU7000UXSQ, UE65KU7000UXSQ, UE49KS8002TXXH, UE65KU7500UXSQ, and UE43KU6512UXXH exemplify this innovation with a plethora of features designed to enhance the viewing experience.

The UE40KU7000UXSQ is a 40-inch 4K UHD television that brings vivid detail and clarity to your favorite shows and movies. Its resolution of 3840 x 2160 pixels ensures that images are sharp and lifelike. Equipped with HDR (High Dynamic Range) technology, this model enhances color contrast, allowing for deep blacks and vibrant whites which significantly improves picture quality. The immersive viewing experience is complemented by Samsung's Color Drive technology, which further enhances color reproduction.

Moving on to the UE65KU7000UXSQ, this 65-inch screen also boasts 4K UHD resolution and HDR capabilities. With its sleek design and minimal bezels, it's not just a television but also a piece of décor. This model is equipped with Ultra Clean View, which reduces noise and enhances details, providing viewers with a clearer picture, even for low-resolution content. It features Smart Hub, allowing easy access to streaming services, apps, and more using the user-friendly interface.

The UE49KS8002TXXH offers a different level of sophistication with its Quantum Dot technology. This 49-inch television produces a wider spectrum of colors, making images appear more vibrant and lifelike. The model also supports both HDR 10 and HDR 10+, adapting dynamic range on a scene-by-scene basis for an unparalleled viewing experience. The design incorporates a premium finish, making it highly appealing for any living space.

The UE65KU7500UXSQ is another striking model with a curved screen that enhances depth perception, delivering an engaging viewing experience. This 65-inch TV features 4K resolution and innovative UHD Dimming technology, which adjusts color, contrast, and clarity for a more detailed picture. The model is also Smart TV-certified, enabling seamless browsing and streaming capabilities for enjoying various content from different sources.

Lastly, the UE43KU6512UXXH packs impressive features into a compact 43-inch frame. Like its counterparts, it offers 4K UHD resolution and Smart functionalities, making it ideal for smaller rooms. Its compact design does not compromise performance; with excellent picture quality and convenient app access, this model is perfect for both casual viewers and avid binge-watchers.

In conclusion, Samsung's UE series televisions provide a range of features tailored to enhance the viewing experience, from vivid imaging capabilities to smart functionalities that cater to modern entertainment needs. Whether you choose the compact UE43KU6512UXXH or the expansive UE65KU7000UXSQ, each model offers distinct characteristics that promise to elevate your home entertainment setup.