Samsung UE49K6000AUXSQ What is Remote Support?, How does Remote Support work?, Intermittent Wi-Fi

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The TV settings are lost after 5 minutes.

The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status). Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

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Multi story

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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Contents Series Thank you for purchasing this Samsung productRisk of Electric Shock do not Open Whats in the Box? Using the TV Controller Connecting to a NetworkNetwork Connection Wireless Network Connection WiredInstalling batteries into the Samsung Smart Remote Samsung Smart RemoteE-Manual Initial setupUsing the buttons in the e-Manual Troubleshooting and Maintenance TroubleshootingRemote control does not work TV won’t turn onWhat is Remote Support? TV settings are lost after 5 minutesIntermittent Wi-Fi Video App problems Youtube etcCaring for the TV Eco Sensor and screen brightnessStill image warning Mounting the TV on a wall TV InstallationVesa wall mount kit notes and specifications Installation with a stand Preventing the TV from falling Safety Precaution Securing the TV to the wallAttaching the TV to the Stand Decreasing power consumption Specifications and Other InformationSpecifications Licences This page is intentionally Left blank Предупреждение. Важные указания по безопасности Что входит в комплект? AV входаИспользование контроллера телевизора Подключение к сетиБеспроводное сетевое соединение Проводное сетевое соединениеПульт Интеллектуальный пульт ДУ Samsung Установка батарей в пульт Интеллектуальный пульт ДУ SamsungИспользование кнопок в электронном руководстве Электронное руководство e-ManualИсходная настройка Устранение неисправностей и обслуживание Поиск и устранение неисправностейТелевизор не включается Пульт дистанционного управления не работаетПрерывается соединение Wi-Fi Что такое удаленная поддержка?Как работает удаленная поддержка? Настройки телевизора сбрасываются через 5 минутОчистка поверхности телевизора Датчик экономного режима и яркость экранаПредупреждение относительно неподвижных изображений Характеристики набора для настенного крепления Vesa Установка телевизораМонтаж телевизора на стене Установка на подставку Предотвращение падения телевизора Крепление телевизора к подставкеМеры предосторожности Крепление телевизора к стене Уменьшение потребления электроэнергии Технические характеристики и прочая информацияТехнические характеристики Лицензии This page is intentionally Left blank This page is intentionally Left blank This page is intentionally Left blank BN68-07870M-00
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UE55K6000AUXSQ, UE49K6000AUXSQ, UE40K6000AUXSQ specifications

Samsung has consistently set the standard for quality and innovation in the television market. The Samsung UE40K6000AUXSQ, UE49K6000AUXSQ, and UE55K6000AUXSQ models are a testament to this legacy, each offering an impressive blend of features, cutting-edge technologies, and performance characteristics.

The UE40K6000AUXSQ is a 40-inch Full HD TV, designed for compact spaces without sacrificing visual quality. It boasts a resolution of 1920 x 1080 pixels, ensuring crisp images and vibrant colors. With Samsung's PurColour technology, viewers will experience a broader color spectrum, making images appear more lifelike. The Wide Color Enhancer further elevates this feature by improving color quality and ensuring that every detail is vivid.

Moving up in size, the UE49K6000AUXSQ offers a 49-inch display, perfect for medium-sized living rooms or entertainment spaces. This model maintains all the essential features of the 40-inch version, including Full HD resolution and PurColour technology. Additionally, the Smart TV capabilities allow seamless access to numerous streaming platforms, empowering users to enjoy their favorite content in high quality with ease.

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Connectivity options through HDMI and USB ports are abundant across the range, ensuring compatibility with various devices from gaming consoles to sound systems. Each model also supports a range of multimedia playback options.

In summary, the Samsung UE40K6000AUXSQ, UE49K6000AUXSQ, and UE55K6000AUXSQ models offer a fantastic combination of advanced features and user-friendly technology. With impressive picture quality and smart capabilities, these televisions cater to various viewing preferences while maintaining Samsung’s reputation for excellence.