Samsung HW-H751/SQ manual Troubleshooting

Page 61

TROUBLESHOOTING

Troubleshooting

Before requesting service, please check the following.

The unit will not turn on.

●● Is the power cord plugged into the outlet? ¼¼Connect the power plug to the outlet.

A function does not work when the button is pressed.

 

 

●● Is there static electricity in the air?

¼¼Disconnect the power plug and connect

 

it again.

 

 

Sound is not produced.

 

●● Is the Mute function on?

¼¼Press the Mute button to cancel the

●● Is the volume set to minimum?

function.

¼¼

 

Adjust the Volume.

 

 

The remote control does not work.

 

●● Are the batteries drained?

¼¼Replace with new batteries.

●● Is the distance between the remote

¼¼Move closer to the unit.

control and main unit too far?

 

The TV SoundConnect (TV pairing) failed.

ENG

●● Does your TV support TV SoundConnect?

●● Is your TV firmware the latest version? ●● Does an error occur when connecting? ●● Reset the TV MODE and connect again.

¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung call centre. ¼¼Press and hold the +# button for

5 seconds to reset the TV SoundConnect connection.

 

 

The red LED on the subwoofer blinks and the subwoofer is not producing

sound.

 

●● Your subwoofer may not be connected

¼¼Try to connect your subwoofer again.

to the main body of the product.

(See Page 13)

 

The subwoofer drones and vibrates noticeably.

●● Try to adjust the vibration of your

¼¼Press the WOOFER button on your

subwoofer.

remote control to adjust its value

 

(between SW-6 and SW+6).

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Contents Wireless Audio Soundbar TV SoundConnect Features++Copyright LicensesPrecautions Safety informationENG Contents Getting started ++Safety Instructions and TroubleshootingBefore reading the user’s manual ++Icons used in this manualFront/Bottom panel DescriptionsSPK ADD Button Rear PanelRemote Control Buttons and Functions Remote controlSoundbar is a Samsung proprietary name Woofer You can control the woofer volume++Installing the Batteries in the Remote Control Connections Connecting the Wireless SubwooferConnections Hdmi OUT TV Connecting an External Device using an Hdmi cableOptical Assembling the cable clip Connecting to the AUXPress the button on the main unit’s front panel or Remote control to select the mode you want Input modeFunctions If the AUX cable is disconnected for 15 minutes++To connect the Soundbar to a Bluetooth device Connecting with Bluetooth Function++To disconnect the Soundbar from the Bluetooth device ++To disconnect the Bluetooth device from the SoundbarMore About Bluetooth ++Connecting a TV to the Soundbar Connecting with TV SoundConnect functionPress Button on the main unit’s front panel or ENG Device ++Before you connect a USBOgg Using the Auto Power Link Function Using the Network Standby On functionDisconnect the power cord, reconnect it and turn it on Software update++Updating with USB ++Auto update ++Accessing the Samsung Multiroom App Installing the Samsung Multiroom AppMultiroom Link ++Android or iOSDisconnect the Function Connection from the App ++Connecting the Soundbar to Your Network with a LAN Cable Connecting Without a Wireless Router Not IncludedSelect WPS from the network type, and then press Next Follow the 1 to 3 steps as shown on the previous page. SeeSelect SamsungSpeaker 2013 or SamsungSoundbar Adding an Soundbar Connecting with a HUB Not Included ENG Multiroom Link Adding a HUB Wireless routerRelocating the Soundbar Without a HUB With a HUB++Switching the input source Using the Samsung Multiroom App++Renaming a connected Soundbar You can rename Soundbars connected to your network++Changing the sort order of listed Soundbar ++Grouping Soundbar ++Listening to Surround Sound Using Several Audio Devices Multiroom Link ++Playing a Song ++Sorting the song Press the button ++Creating a PlaylistMultiroom Link ++Listening to a radio station ++Setting PresetsMultiroom Link ++Searching for a Radio Station ++Setting the Default Radio Stations in Speaker PresetSelect Services You can play music from content providers ++Playing music from content providers++Playing music from a selected device Select Devices++Samsung Link Playing Media Content Saved in a PC++Wireless Audio Multiroom for Desktop ENG Select App Tutorial to learn how to use the app Using the Multiroom Settings Menu++Guide Displays a list of available services ++ServicesGives you access to TuneIn Radio Add Speaker ++Speaker SettingsFor each Soundbar with an outdated software version Set the Software Auto Update setting to OnLets you set the Sleep Timer Lets you set the Alarm++Clock Lets you check the Device ID ++SupportProvides a link to the Samsung website ++App Version ++Open Source LicensesLets you view the Open Source Licenses Lets you view the App VersionTroubleshooting Soundbar doesnt work properly HUB doesnt work properlyApp doesnt work properly Cannot group speakersArea Contact Centre  Web Site ` Asia Pacific Contact Samsung World Wide
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HW-H751/SQ specifications

The Samsung HW-H751/SQ is a premium soundbar designed to enhance your home entertainment experience, providing high-quality audio to complement your television viewing. This model combines sophisticated design with robust audio technologies, making it a popular choice among audiophiles and casual viewers alike.

One of the standout features of the HW-H751/SQ is its impressive 8.1-channel system, which includes a powerful wireless subwoofer. This setup delivers deep, rich bass and clear, immersive sound that truly brings movies, music, and games to life. The subwoofer is designed to produce resonant lows, ensuring that every explosion in action movies or the intricacies of musical scores are captured with precision.

The soundbar incorporates Samsung's advanced DTS Virtual:X technology, which creates a multi-dimensional audio experience. It simulates a surround sound environment, allowing sounds to come from all directions, even from above, which is ideal for immersive movie nights. This technology enhances dialogue clarity, and dynamic soundscapes, making it feel as though you are part of the action.

In addition to impeccable sound quality, the HW-H751/SQ is designed for ease of use and connectivity. It features Bluetooth connectivity, enabling seamless pairing with smartphones and tablets for wireless music streaming. With the built-in Wi-Fi functionality, users can also access various streaming services directly from the soundbar, eliminating the need for additional devices.

The soundbar's sleek and modern design complements any home decor. Its slim profile means it can fit comfortably under most televisions without obstructing the screen, while its premium finish adds a touch of elegance to any room.

Another impressive feature is the built-in Multi-Room function, which allows users to connect multiple Samsung speakers for a cohesive audio experience throughout the home. The HW-H751/SQ easily integrates with other smart devices, offering an interconnected audio environment.

Overall, the Samsung HW-H751/SQ soundbar offers a comprehensive audio solution with key technologies such as DTS Virtual:X, wireless connectivity, and compatibility with multiple streaming platforms. Its combination of aesthetics and functionality makes it an excellent addition to any home theater setup, promising an elevated entertainment experience that captivates and engages.
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