TROUBLESHOOTING
TROUBLESHOOTING
Troubleshooting
Before requesting service, please check the following.
The unit will not turn on.
• Is the power cord plugged into the outlet? | ¼¼Connect the power plug to the outlet. |
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A function does not work when the button is pressed.
• Is there static electricity in the air? | ¼¼Disconnect the power plug and connect it again. | |
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Sound is not produced. |
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• Is the Mute function on? | ¼ | (Mute) button to cancel the Mute |
| ¼Press the | |
• Is the volume set to minimum? | function. |
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| ¼¼Adjust the volume. | |
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The remote control does not work. |
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• Are the batteries drained? | ¼¼Replace with new batteries. | |
• Is the distance between the remote control and main | ¼¼Move closer to the unit. | |
unit too far? |
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The TV SoundConnect (TV pairing) failed.
ENG
•Does your TV support TV SoundConnect?
•Is your TV firmware the latest version?
•Does an error occur when connecting?
¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.
¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung Call Centre.
¼¼Reset TV SoundConnect and connect again.
To reset the TV SoundConnect connection, press and hold the p button for 5 seconds.
The red LED on the subwoofer blinks and the subwoofer is not producing sound.
• Your subwoofer may not be connected to the | ¼¼Try to connect your subwoofer again. |
main unit of the product. | (See Page 16) |
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