Samsung UE55NU8000UXRU, UE49NU8000UXRU manual Troubleshooting and Maintenance, TV won’t turn on

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06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www. samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

••This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

••To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

••Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

••Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red.

••Try pressing the Power () button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

••Make sure the connection to the device is correct and that all cables are fully inserted.

••Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

••Confirm that the correct input source has been selected ( > Source).

••Perform a TV self diagnosis to determine if the problem is caused by the TV or the device ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

••If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

••If you are not using a cable box or satellite box, and your TV is receiving TV signals from an antenna or a

cable wall connector, run Auto Tuning to search for channels ( > Settings > Broadcasting > (Auto Tuning Settings) > Auto Tuning).

–– The Auto Tuning Settings may not appear depending on the model or geographical area.

–– If you are using a cable box or satellite box, please refer to the cable box or satellite box manual.

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Contents Руководство Пользователя Пользователя Перед изучением этого руководства пользователяОсторожно Предупреждение! Важные указания по безопасностиPage Содержание 01 Что входит в комплект? Монтаж телевизора на стене 02 Установка телевизораВинт Обеспечение достаточной вентиляции для телевизораМеры предосторожности Надежное крепление телевизора к стене Крепление телевизора к подставкеПредотвращение падения телевизора Кнопки интеллектуального пульта ДУ Samsung 03 Интеллектуальный пульт ДУ SamsungУстановка батарей в Интеллектуальный пульт ДУ Samsung Использование руководства ТВ-контроллер 04 Первоначальная настройкаБеспроводное сетевое соединение 05 Подключение к сетиПроводное сетевое соединение Телевизор не включается Поиск и устранение неисправностейИнтерфейс CI+ не функционирует Прерывается соединение Wi-FiПульт дистанционного управления не работает Настройки телевизора сбрасываются через 5 минутДатчик экономного режима и яркость экрана Что такое удаленная поддержка?Проблемы с приложениями для просмотра видео Youtube и т.д Как работает удаленная поддержка?Очистка поверхности телевизора Технические характеристики 07 Технические характеристики и прочая информацияУменьшение потребления электроэнергии Условия окружающей средыЛицензии Рекомендация только для стран ЕС Режим ожидания Thank you for purchasing this Samsung product Model Index Learning the e-Manuals assistance functionsPlease read the Safety Instructions before using your TV Page Contents Whats in the Box? Mounting the TV on a wall TV InstallationProviding proper ventilation for your TV Attaching the TV to the Stand Preventing the TV from falling About the Buttons on the Samsung Smart Remote Samsung Smart RemoteInstalling batteries into the Samsung Smart Remote Pairing the TV to the Samsung Smart RemoteUsing the TV Controller Running the Initial SetupNetwork Connection Wireless Connecting to a NetworkNetwork Connection Wired Troubleshooting Troubleshooting and MaintenanceTV won’t turn on Intermittent Wi-Fi Remote control does not workCI+ does not work Video App problems Youtube etc What is Remote Support?Eco Sensor and screen brightness How does Remote Support work?Caring for the TV Specifications Specifications and Other InformationEnvironmental Considerations Decreasing power consumptionLicences Recommendation EU Only Связывайтесь с Samsung по всему миру
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