Troubleshooting and Maintenance | Samsung QE65Q7FNAUXRU manual

07 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www. samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

••This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

••To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

••Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

••Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red.

••Try pressing the Power () button at the bottom of the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work”.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

••Make sure the connection to the device is correct and that all cables are fully inserted.

••Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

••Confirm that the correct input source has been selected ( > Source).

••Perform a TV self diagnosis to determine if the problem is caused by the TV or the device ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

••If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

••If you are not using a cable box or satellite box, and your TV is receiving TV signals from an antenna or a

cable wall connector, run Auto Tuning to search for channels ( > Settings > Broadcasting > (Auto Tuning Settings) > Auto Tuning).

–– The Auto Tuning Settings may not appear depending on the model or geographical area.

–– If you are using a cable box or satellite box, please refer to the cable box or satellite box manual.

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QE65Q7FNAUXRU specifications

The Samsung QE65Q7FNAUXRU is a premium 65-inch QLED TV that combines cutting-edge technology with stylish design to deliver an exceptional viewing experience. This model is part of Samsung's renowned Q series, celebrated for leveraging Quantum Dot technology, which enables vibrant colors and stunning picture quality.

One of the standout features of the QE65Q7FNAUXRU is its impressive 4K resolution, providing a crisp and detailed picture. With a resolution of 3840 x 2160 pixels, viewers can enjoy their favorite movies, shows, and games in remarkable clarity. The incorporation of HDR (High Dynamic Range) ensures that bright scenes are more luminous and darker scenes reveal more detail, enhancing the overall depth of the image.

The TV also showcases Samsung's Ultra Black technology, which minimizes reflections and reduces glare, allowing for comfortable viewing even in brightly lit rooms. This technology is particularly beneficial for viewers who enjoy watching content during the day or in well-lit environments.

In terms of design, the Samsung QE65Q7FNAUXRU boasts a sleek, modern aesthetic with minimal bezels, providing a more immersive viewing experience. The clean lines and premium materials make it an elegant addition to any living space. The TV also features a cable management system, keeping wires organized and out of sight for a tidy appearance.

Smart features are integral to this model, as it runs on Samsung's Tizen operating system. This platform offers a user-friendly interface with access to a wide range of streaming services, apps, and smart home integration. Viewers can easily navigate popular apps like Netflix, Amazon Prime Video, and YouTube directly from the TV.

The sound quality of the QE65Q7FNAUXRU is equally impressive, featuring innovative audio technologies that provide an immersive listening experience. With Adaptive Sound technology, the TV automatically analyzes the content being played and adjusts audio output for optimal sound performance.

Additionally, the QE65Q7FNAUXRU supports voice control, making it compatible with Bixby, Google Assistant, and Amazon Alexa, allowing users to operate the TV conveniently with voice commands. This feature adds a layer of accessibility and enhances the user experience.

In conclusion, the Samsung QE65Q7FNAUXRU blends cutting-edge display technology with smart features and elegant design. Whether for binge-watching movies or gaming, this QLED TV stands out for its premium picture quality, seamless smart functionality, and stylish aesthetics, making it a fantastic choice for audiovisual enthusiasts seeking a luxurious home entertainment experience.