Troubleshooting and Maintenance

Samsung UE65KU6400UXRU manual Troubleshooting and Maintenance, TV won’t turn on

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update now or > Settings > Support > Software Update > Auto Update).

The TV won’t turn on.

•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

•Make sure the connection to the device is correct and that all cables are fully inserted.

•Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•Confirm that the correct input source has been selected ( > Source).

•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

•Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

•Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

English

English - 7

UE65KU6400UXRU specifications

The Samsung UE65KU6400UXRU is a standout model in the realm of 4K Ultra HD televisions, blending exceptional performance with a sleek design. With a generous 65-inch screen size, this TV offers an immersive viewing experience that is perfect for watching movies, sports, or playing video games.

One of the defining features of the UE65KU6400UXRU is its 4K resolution, which boasts a pixel count of 3840 x 2160. This means it delivers four times the resolution of Full HD TVs, resulting in breathtakingly sharp images and rich details that enhance the overall viewing experience. Coupled with Samsung’s proprietary UHD Upscaling technology, lower resolution content is automatically analyzed and upscaled to near-4K quality, ensuring that everything you watch looks stunning.

The TV also incorporates HDR (High Dynamic Range) technology, which significantly enhances contrast and color accuracy. HDR allows for brighter highlights and deeper blacks, providing a more dynamic and lifelike picture. This feature is particularly noticeable in scenes with high contrast, where details in both the darkest and brightest areas are brought to life.

Additionally, the Samsung UE65KU6400UXRU utilizes Active Crystal Color technology, elevating color purity and accuracy for a wider color spectrum. This results in vivid, natural colors that make every scene pop.

The device is also equipped with Smart TV capabilities, powered by Samsung's Tizen operating system. This provides seamless access to a variety of streaming services like Netflix, YouTube, and Amazon Prime Video, along with a range of apps and features. The user interface is intuitive, making navigation simple and efficient.

Connectivity options are abundant, including HDMI and USB ports, allowing for easy connections to gaming consoles, Blu-ray players, and other devices. The TV also features Wi-Fi connectivity for streaming content over the internet without the need for additional cables.

Design-wise, the UE65KU6400UXRU features a slim profile and narrow bezels, making it an attractive addition to any living room. The sleek stand provides stability while enhancing the modern aesthetic of the TV.

In summary, the Samsung UE65KU6400UXRU impresses with its 4K resolution, HDR capabilities, active color technology, smart features, and modern design. This television is a perfect choice for anyone looking to elevate their home entertainment experience.