Troubleshooting and Maintenance

Samsung UE55KU6400UXRU, UE43KU6400UXRU manual Troubleshooting and Maintenance, TV won’t turn on

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update now or > Settings > Support > Software Update > Auto Update).

The TV won’t turn on.

•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

•Make sure the connection to the device is correct and that all cables are fully inserted.

•Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•Confirm that the correct input source has been selected ( > Source).

•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

•Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

•Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

English

English - 7

UE55KU6400UXRU, UE49KU6400UXRU, UE40KU6400UXRU, UE43KU6400UXRU specifications

Samsung has once again made headlines in the television market with its impressive lineup of 4K Ultra HD TVs, including models UE43KU6400UXRU, UE40KU6400UXRU, UE49KU6400UXRU, and UE55KU6400UXRU. These televisions are designed to revolutionize the viewing experience by combining advanced technologies with sleek designs that fit seamlessly into any home décor.

One of the standout features across this series is the Ultra High Definition resolution of 3840 x 2160 pixels. This ensures that viewers enjoy exceptionally sharp images with incredible detail, making them perfect for watching movies, sports, or playing video games. The 4K Upscaling technology further enhances the viewing experience by improving the quality of lower-resolution content, allowing users to see their favorite shows and films in stunning clarity.

Incorporating Samsung’s HDR Premium technology, these models provide a higher range of brightness levels, allowing viewers to experience a wider spectrum of colors and improved contrast. The result is a more lifelike image that captures the nuances of every scene. The Precision Black feature enhances the dark areas of the image, so details are not lost in shadows, while brighter highlights pop with vibrancy.

Samsung's Smart TV platform is another highlight of these models. Users can enjoy a wide range of streaming services, apps, and games with an intuitive interface that simplifies navigation. The inclusion of voice control capabilities adds a level of convenience, enabling viewers to search for content and control playback features hands-free.

All models in this series also equip Wi-Fi connectivity, allowing for seamless integration into any smart home setup. The Clean Cable Solution feature minimizes clutter by concealing cables, promoting a tidy and organized appearance.

With screen sizes spanning from 40 inches to 55 inches, there’s an option suitable for various room sizes and preferences. The sleek design, combined with slim bezels, maximizes the screen area, providing an immersive viewing experience.

In summary, the Samsung UE43KU6400UXRU, UE40KU6400UXRU, UE49KU6400UXRU, and UE55KU6400UXRU models are perfect examples of cutting-edge television technology. With their remarkable 4K resolution, HDR Premium capabilities, and smart functionalities, these TVs deliver a world-class viewing experience that meets the demands of modern consumers looking for both quality and convenience in their entertainment solutions.