Other Information
Troubleshooting
If the product seems to have a problem, first review this list of possible problems and solution. If none of the troubleshooting tips apply, visit www.samsung.com
Issues | Solutions and Explanations | |
Flickering and Dimming | If your Samsung Television is flickering or dimming sporadically, you may need to | |
| disable some of its energy efficient features such as the Energy Saving feature. Follow | |
| the steps below with your remote to turn these features off or on. | |
| •• Energy Saving: Menu → System → Eco Solution → Energy Saving | |
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Component Connections / | If you find that the | colour on your Samsung television’s screen is not correct or black |
Screen Colour | and white, first run | a Self Diagnosis on the product to make sure there are no device |
| issues. |
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| •• Self Diagnosis: Menu → Support → Self Diagnosis → Picture Test | |
| If the problem does not appear in the Picture test, make sure: | |
| •• Your connections are all consistent. For example, if you’ve used the AV In jack on | |
| your product, make sure you have used the AV Out jack on your video source. | |
| •• You have connected to your devices to the correct jacks. For example, if you use | |
| the Component jacks, labeled Pb, Pr, and Y, to connect your product and video | |
| source, make sure you have connected the blue Pb jack on the video source to | |
| the blue Pb jack on the product, the red Pr jack on the source to the red Pr jack | |
| on the product. | |
Screen Brightness | If you find that the | colours on your Samsung product are correct but just a little too |
| dark or bright, try adjusting the following settings in the Picture option in the Main | |
| menu: |
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| •• Backlight, Contrast, Brightness, Sharpness, Colour, Tint (G/R) and so on. Go in to | |
| “Picture” on user Menu then try adjusting options mentioned above. | |
Unwanted Powering Off | If your Samsung product appears to turn off by itself, there may be an issue with either | |
| your Timer settings or your Eco friendly No Signal Power Off feature. | |
| First make sure Sleep Timer is not accidentally set. The Sleep Timer turns off the | |
| product automatically after a certain period of time has passed. | |
| •• Sleep Timer: Menu → System → Time → Sleep Timer | |
| If the Sleep Timer is not activated, you may have engaged the No Signal Power Off or | |
| Auto Power Off feature. | |
| •• No Signal Power Off: Menu → System → Eco Solution → No Signal Power Off | |
| •• Auto Power Off: Menu → System → Eco Solution → Auto Power Off | |
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