Your two year guarantee
•It is important to retain the retailers receipt as proof of purchase. Staple your receipt to this back cover for future reference.
Please quote the following information if the product develops a fault. These numbers can be found on the base of the product.
Model No. | Serial No. |
All Goblin products are individually tested before leaving the factory. In the unlikely event of any appliance proving to be faulty within 28 days of purchase it should be returned to the place of purchase for it to be replaced.
If the fault develops after 28 days and within
24 months of original purchase, you should contact the Helpline number quoting Model number and Serial number on the product, or write to Goblin at the address shown. You will be asked to return the product (in secure, adequate packaging) to the address below along with a copy of proof of purchase. Subject to the exclusions set out below
If you suspect a fault, follow the simple checks detailed below before returning the appliance or calling the helpline.
•Check the dust bag and filters for blockages.
•Check the hose and tubes for blockages.
•Check the plug is firmly in the socket and the supply is switched on.
•Make sure the socket is working by trying another appliance.
•Check the fuse in the plug.
If for any reason this item is replaced during the 2 year guarantee period, the guarantee on the new item will be calculated from original purchase date. Therefore it is vital to retain your original till receipt or invoice to indicate the date of initial purchase.
To qualify for the 2 year guarantee the appliance must have been used according to the manufacturers instructions. For example bags and filters should be changed or cleaned regularly.
EXCLUSIONS
Goblin shall not be liable to replace or repair the goods under the terms of the Guarantee where:
1The fault has been caused or is attributable to accidental use, misuse, negligent use or used contrary to the manufacturers recommendations or where the fault has been caused by power surges or damage caused in transit.
2The appliance has been used on a voltage supply other than that stamped on the products.
3Repairs have been attempted by persons other than our service staff (or authorised dealer).
4Where the appliance has been used for hire purposes or
5The guarantee excludes consumables such as bags and filters.
This guarantee does not confer any rights
other than those expressly set out above and does not cover any claims for consequential loss or damage. This guarantee is offered as an additional benefit and does not affect your statutory rights as a consumer.
•This guarantee is valid in the UK and Ireland only.
Goblin products are intended for household use only.
Goblin has a policy of continuous improvement in product quality and design.
The Company, therefore, reserves the right to change the specification of its models at any time.
The After Sales Division,
Goblin, Mexborough,
South Yorkshire, England, S64 8AJ
Helpline (office hours) UK 0870 060 2604
Republic of Ireland 1800 409119
VC73155M Rev 3
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