Morphy Richards Orb vacuum cleaner Care and maintenance, Purchasing replacement parts, Helpline

Care and maintenance

Your cleaner is manufactured to withstand normal day-to-day use, but an occasional wipe over with a damp cloth will help maintain its good looks. Abrasive cleaners should not be used.

Purchasing replacement parts

Use original Morphy Richards spares & consumables. These can be purchased by telephoning the Morphy Richards replacement parts line.

Helpline

If you have any difficulty with your appliance, do not hesitate to call us. We’re more likely able to help than the store from where you bought the product.

Please have the following information ready to enable our staff to deal with your query quickly:

•Name of the product;

•Model number as shown on the underside of the appliance;

•Serial number.

Your two-year guarantee

•It is important to retain the retailers receipt as proof of purchase. Staple your receipt to this back cover for future reference.

Please quote the following information if the product develops a fault. These numbers can be found on the base of the product.

Model no. Serial no.

All Morphy richards products are individually tested before leaving the factory. In the unlikely event of any appliance proving to be faulty within 28 days of purchase it should be returned to the place of purchase for it to be replaced.

If the fault develops after 28 days and within 24 months of original purchase, you should contact the helpline number quoting model number and serial number on the product, or write to Morphy Richards at the address shown. You will be asked to return the product (in secure, adequate packaging) along with a copy of proof of purchase. Subject to the exclusions set out below (1-5), the faulty appliance will then be repaired or replaced and dispatched usually within seven working days of receipt.

If you suspect a fault, follow the simple checks detailed below before returning the appliance or calling the helpline.

•Check the dust container and filters for blockages.

•Check the hose and tubes for blockages.

•Check the plug is firmly in the socket and the supply is switched on.

•Make sure the socket is working by trying another appliance.If for any reason this item is replaced during the two-year guarantee period, the guarantee on the new item will be calculated from original purchase date. Therefore it is vital to retain your original receipt or invoice to indicate the date of

initial purchase.

To qualify for the two-year guarantee the appliance must have been used according to the manufacturers instructions. For example filters must be cleaned and replaced regularly.

Morphy richards shall not be liable to replace or repair the goods under the terms of the Guarantee where: