Troškovi servisa snosi ih korisnik | Samsung LH55PHFPMGC/EN manual

Poglavlje 7. Dodatak

Troškovi servisa (snosi ih korisnik)

Unatoč jamstvu zatraženi servis i posjet servisera možemo naplatiti u sljedećim slučajevima:

Bez kvara uređaja

čišćenje uređaja, prilagodba, davanje uputa, ponovna montaža itd.

•ako serviser daje upute o načinu korištenja proizvoda ili samo namješta funkcije, bez rastavljanja uređaja

•ako su uzrok kvara vanjski faktori (internet, antena, ožičeni signal itd.)

•ako je uređaj ponovno montiran ili su priključeni dodatni uređaji nakon prve montaže kupljenog uređaja

•ako je uređaj ponovno montiran zbog premještanja na drugo mjesto ili u drugu kuću

•ako kupac zatraži upute o upotrebi uređaja nekog drugog proizvođača

•ako kupac zatraži upute o upotrebi mreže ili programa neke druge tvrtke

•ako kupac zatraži instalaciju softvera i postavljanje uređaja

•ako serviser ustanovi da se nakupila prašina ili strani predmeti unutar uređaja te ih ukloni/ očisti

•ako kupac zatraži naknadnu montažu nakon kupnje uređaja putem kataloga ili interneta

Kvar uređaja koji je prouzročio kupac

oštećenja prouzročena kupčevim nepravilnim rukovanjem ili pokušajem popravka Ako je uzrok oštećenja proizvoda:

•vanjski udarac ili pad uređaja

•upotreba opreme ili nekog zasebnog proizvoda koje nije preporučio Samsung

•ako je proizvod popravljala neka druga osoba, a ne ovlašteni serviser ili partner tvrtke Samsung Electronics Co., Ltd.

•ako je uređaj prepravljao ili popravljao korisnik

•ako je uređaj korišten na neodobrenoj voltaži ili s neatestiranim električnim kabelima

•ako se kupac nije držao upozorenja navedenih u korisničkom priručniku

Ostali slučajevi

•ako je uzrok oštećenja uređaja neka elementarna nepogoda (udar groma, požar, potres, poplava itd.)

•ako su se potrošne komponente istrošile (baterija, toner, fluorescentne žaruljice, glava, vibrator, lampica, filtar, vrpca itd.).

Usluga servisa korisniku se može naplatiti ako zatraži servis za ispravan proizvod. Molimo vas da stoga najprije pažljivo pročitate korisnički priručnik.

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