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Ako se televizor nije uspio povezati s Internetom

Vaš televizor se možda ne može povezati s Internetom jer je vaš davatelj internetskih usluga trajno registrirao MAC adresu (jedinstveni broj za identifikaciju) vašeg računala ili modema i zato svaki put prilikom povezivanja s Internetom provjerava autentičnost adrese radi sprečavanja neovlaštenog pristupa. Budući da vaš televizor ima drukčiju MAC adresu, davatelj internetskih usluga ne može provjeriti autentičnost njegove MAC adrese i televizor se ne može povezati.

Kako biste riješili taj problem, obratite se davatelju internetskih usluga s pitanjem o postupcima pri povezivanju uređaja koji nisu računala (primjerice televizora) s Internetom.

Ako vaš davatelj internetskih usluga za povezivanje s Internetom zahtijeva ID ili lozinku, vaš se televizor možda neće moći povezati s Internetom. U tom slučaju morate unijeti ID i lozinku prilikom povezivanja s Internetom.

Povezivanje s Internetom možda ne uspijeva zbog problema s vatrozidom. U tom se slučaju obratite davatelju internetskih usluga.

Ako se ne možete povezati na Internet iako ste slijedili upute koje ste dobili od davatelja internetske usluge, obratite se u tvrtku Samsung Electronics.

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