Amcor Guarantee Procedure

Amcor products have a lower than industry norm failure rate, as we have strict quality control in our factory. However we are not 100% perfect and occasionally units can fail. When they do we have a simple returns procedure.

All Amcor products are guaranteed for one-year from date of purchase, on a back to base principle. A copy of our guarantee page is attached.

Consumers need to keep the till receipt as proof of purchase.

The Amcor Help line number for the UK 020 8 560 4141 appears on the back of each unit and in the instruction manual.

If a consumer believes the unit to be faulty the first course of action is to phone the Help line 0208 560 4141. A trained engineer will speak to them. Often we find that this eliminates 95% of no fault found, as the customer may not be using the product in the correct manner.

If the engineer believes the unit may be faulty, Amcor will arrange collection by a carrier from the consumer. The product must be boxed and amply protected to avoid cosmetic damage in transit. If the consumer is unable to be present to allow for collection, the boxed unit can be collected from store. Of course Amcor pay the carriage charge.

On reaching Amcor the unit is checked, repaired or replaced, re-boxed and returned again by carrier to an agreed return address. This process usually takes 5 – 7 working days.

If the customer returns to store and claims the unit to be faulty we would ask that you carry out the same procedure as above, particularly with air conditioners, rather than simply exchange or refund. Again this eliminates the risk that the consumer is not using the product correctly. However goods returned faulty inside 28 days can be exchanged

–usually faulty goods “dead on arrival” will be returned to store by the consumer within a few days.

To exchange or refund DOA goods within 28 days stores must call Amcor on 020 8 560 4141 (Monday – Friday 09.00 – 17.30 hrs.) for an authorisation number. If goods need to be exchanged over a week-end (or late evening) stores must contact Amcor on the next working day. Amcor will require store details, product details and date of purchase/ return.

Goods returned under 28 day agreement that are found to have significant wear & tear will not be credited; consequently stores must check purchase and return dates.

Goods returned outside 28 days of purchase will not be authorised for return to Amcor. Instead we will collect / repair / return the unit under our normal guarantee procedure.

Outside of the guarantee period Amcor are able to service or repair units for a reasonable cost. Consumers can get details of the cost from the Help line number.

Consumables such as activated carbon filters can be bought directly from Amcor; payment can be by cheque or credit card.

This guarantee is in addition to the customers’ statutory rights.

AMC 10KM-410, AMC 12KM-410, AMC 7KM-410 specifications

Amcor AMC 7KM-410, AMC 12KM-410, and AMC 10KM-410 are advanced packaging solutions that have gained recognition in the flexible packaging industry. These products exemplify Amcor's commitment to innovation and sustainability, catering to a variety of applications in food, pharmaceutical, and consumer goods sectors.

The AMC 7KM-410 is designed for high-performance packaging needs, offering a unique combination of barrier properties and mechanical strength. This film ensures extended product shelf life, making it ideal for perishable goods. One standout feature is its excellent oxygen and moisture barrier, which minimizes spoilage and extends freshness. Furthermore, the AMC 7KM-410 benefits from an easy-to-tear structure, allowing for consumer convenience while reducing material waste.

Next in the lineup, the AMC 12KM-410 offers enhanced performance characteristics suited for more demanding applications. With a focus on high-speed packaging processes, this film is engineered to withstand the rigors of automated packaging lines. It boasts increased puncture resistance and integrity, safeguarding products during handling and transport. The transparent nature of this film allows brands to showcase their products effectively while still providing robust protection.

The AMC 10KM-410 strikes a balance between the aforementioned models, incorporating features that cater to a wide range of uses. This film is versatile and can be tailored to meet specific requirements across different industries. Its superior printability ensures vibrant graphics and branding communication, making it a favorite among marketers seeking to captivate consumer attention. Additionally, this product is developed with sustainability in mind, as it is compatible with recycling programs and utilizes materials that are less harmful to the environment.

In terms of technologies, the entire AMC series employs advanced co-extrusion techniques, leading to films with multi-layer properties that enhance barrier levels and mechanical performance. This technology allows for efficient production with reduced energy consumption, highlighting Amcor's dedication to sustainable manufacturing practices.

Overall, the Amcor AMC 7KM-410, AMC 12KM-410, and AMC 10KM-410 are excellent examples of how packaging can evolve to meet modern needs. With features that prioritize product protection, consumer convenience, and environmental responsibility, these films are at the forefront of flexible packaging innovation, ensuring that they not only protect the contents but also support brands in their sustainability goals.