connect to the camera, change the resolution to the smallest(160x120 or 176x144), and then you should be able to connect properly.
Q: How do I enter into the IP router setting screen?
Please check your IP router manual, find the original IP, then use the IE and enter the IP to connect.
For example: IP router's original IP is 192.168.1.1, than enter http://192.168.1.1 into your web browser.
Q:Is the serial number case sensitive? Yes, all letters should be capital letters
Q: How do I set my IP router to let my mobile phone see the image?
All IP routers have different setting screens. However, you can find the IP router (Virtual Server) setting and its IP and port. This part is the camera's IP, if you are using an IP router, this IP should be virtual IP, generally most IP start with192.168. The Port is the camera's port, just match it correctly than you should be able to see live images from your phone. However, make sure you can see the image on your browser first. If you can't see the image on your PC browser then you won't be able to see images on the phone.