Desa VI33NR installation manual Troubleshooting, Observed Problem Possible Cause

Page 17

OWNER’S MANUAL

TROUBLESHOOTING

Note: For additional help, visit DESA International’s technical service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed, there is no spark at ODS/pilot

1.Ignitor electrode not connected to igni- tor cable

2.Ignitor cable pinched or wet

3.Piezo ignitor nut is loose

4.Broken ignitor cable

5.Bad piezo ignitor

6.Ignitor electrode broken

7.Ignitor electrode positioned wrong

1.Reconnect ignitor cable

2.Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry

3.Tighten nut holding piezo ignitor to base panel of log set. Nut is located behind base panel

4.Replace ignitor cable

5.Replace piezo ignitor

6.Replace piezo ignitor

7.Replace piezo ignitor

When ignitor button is pressed, there is spark at ODS/pilot but no ignition

1.Gas supply turned off or equipment shutoff valve closed

2.Control knob not in PILOT position

3.Control knob not pressed in while in PILOT position

4.Air in gas lines when installed

5.ODS/pilot is clogged

6.Gas regulator setting is not correct

1.Turn on gas supply or open equipment shutoff valve

2.Turn control knob to PILOT position

3.Press in control knob while in PILOT position

4.Continue holding down control knob. Repeat igniting operation until air is removed

5.Clean ODS/pilot (see Cleaning and Maintenance, page 21) or replace ODS/ pilot assembly

6.Replace gas control

ODS/pilot lights but flame goes out when control knob is released

1.Control knob not fully pressed in

2.Control knob not pressed in long enough

3.Equipment shutoff valve not fully open

4.Pilot flame not touching thermocouple, which allows thermocouple to cool, causing pilot flame to go out. This prob- lem could be caused by one or both of the following:

A)Low gas pressure

B)Dirty or partially clogged ODS/pilot

5.Thermocouple connection loose at con- trol valve

6.Thermocouple damaged

7.Control valve damaged

1.Press in control knob fully

2.After ODS/pilot lights, keep control knob pressed in 30 seconds

3.Fully open equipment shutoff valve

4.A) Contact local natural gas company

B) Clean ODS/pilot (see Cleaning and Maintenance, page 21) or replace ODS/ pilot assembly

5.Hand tighten until snug, then tighten 1/4 turn more

6.Replace thermocouple

7.Replace control valve

www.desatech.com

Continued

105647

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For more information, visit www.desatech.com

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Contents What to do if YOU Smell GAS OWNER’S Operation and Installation ManualDesa International Unvented Natural GAS Fireplace Insert Safety InformationLocal Codes Remote Control AccessoriesProduct Identification UnpackingAIR for Combustion and Ventilation Product FeaturesDetermining if You Have a Confined or Unconfined Space AIR for Combustion VentilationDetermining FRESH-AIR Flow for Fireplace Location Ventilation Air From Outdoors Ventilation AIRVentilation Air From Inside Building Installing Surround KIT InstallationCheck GAS Type Electrical HookupInstallation Clearances Installing HoodFireplace Insert Installation Into FRAMED-IN Enclosure Fireplace Insert Installation Into Masonry FireplaceConnecting Fireplace Insert to GAS Supply Installing GAS Piping to Fireplace LocationMantel Clearances for Insert Installation Installation Items NeededChecking GAS Connections Pressure Testing Gas Supply Piping SystemInstalling One Piece Log Set Installing LogsInstalling 9-VOLT Batteries Optional Wireless HAND- Held Remote Control AccessoriesInstalling Remote Receiver Unit Installing 9-Volt Battery Not Included in ReceiverLighting Instructions For Your Safety Read Before LightingOperating Fireplace Insert Optional Remote Operation Manual Lighting ProcedureTo Turn OFF GAS To Appliance Inspecting Burners Observed Problem Possible Cause TroubleshootingObserved Problem Possible Cause Remedy Gas leak. See Warning statement Specifications Wiring Diagrams Replacement PartsService Hints Technical ServiceLogs Cleaning and MaintenanceCleaning Burner Injector Holder and Pilot AIR Inlet Hole Remote Ready Model VI33NR Illustrated Parts BreakdownKEY Part Number Description QTY Parts ListFireplace Insert VI33NR Magnet Catch Accessories 105647 Warranty Information

VI33NR specifications

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The primary feature of Desa VI33NR is its advanced photovoltaic system, which utilizes high-efficiency solar panels to convert sunlight into electrical energy. These panels are designed with innovative technology that maximizes light absorption, even in low sunlight conditions. This capability ensures that users can rely on stable energy output throughout the day, regardless of weather fluctuations.

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