What Dimplex will do in the event of a defect

What you must do to get service under this limited warranty

Defects must be brought to the attention of Dimplex Technical Service by contacting Dimplex at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge Ontario, Canada N1R 7G8. Please have proof of purchase, catalogue/model and serial numbers available when calling. Limited warranty service requires a proof of purchase of the product.

What Dimplex will do in the event of a defect

In the event a product or part covered by this limited warranty is proven to be defective in material or workmanship during (i) the 2 year limited warranty period for products other than fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for surrounds (mantels) and trims, you have the following rights:

Dimplex will in its sole discretion either repair or replace such defective product or part without charge. If Dimplex is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Dimplex may, in lieu of repair or replacement, choose to refund the purchase price for such product or part.

Limited warranty service will be performed solely by dealers or service agents of Dimplex authorized to provide limited warranty services.

For products other than surrounds (mantels) and trims, this 2 year limited warranty entitles the purchaser to on-site or in-home warranty services. Accordingly, Dimplex will be responsible for all labour and transportation associated with repairing or replacing the product or part except as follows: (i) charges which may be levied for travel costs incurred to travel to the purchaser's site where the product is located if the purchaser's site is beyond 30 miles (48 km) from the closest service depot of Dimplex's dealer or service agent; and (ii) the purchaser is solely responsible for providing clear access to all serviceable parts of the product.

For surrounds (mantels) and trims, this 1 year limited warranty does not entitle the purchaser to on-site or in-house warranty services. The purchaser is responsible for removal and transportation of the surrounds (mantels) and trims (and any repaired or replacement product or part) to and from the authorized dealer's or service agent's place of business. On-site or in-home services for surrounds (mantels) and trims may be performed at the purchaser's specific request and expense at Dimplex’s then-current rates for such services. Dimplex will not be responsible for, and this limited warranty shall not include, any expense incurred for installation or removal of the surrounds (mantels) or trims or any part thereof (or any replacement product or part) including, without limitation, all shipping costs and transportation costs to and from the authorized dealer's or service agent's place of business and all labour costs. Such costs shall be the purchaser’s responsibility.

EWM-SS specifications

The Dimplex EWM-SS is a state-of-the-art electric wall-mounted heater that is designed to deliver optimal heating solutions for modern homes. With its sleek and stylish stainless steel finish, the EWM-SS not only serves the practical purpose of providing warmth but also adds a touch of elegance to any living space.

One of the standout features of the Dimplex EWM-SS is its compact design which makes it an ideal choice for small spaces, such as apartments, offices, and even bathrooms. Its wall-mounted configuration saves valuable floor space while still offering powerful heating capabilities. The unit is also lightweight, making installation straightforward and adaptable to various wall types.

Central to the performance of the EWM-SS is its innovative fan-assisted heat distribution technology. This system ensures that warmth is evenly distributed throughout the room, eliminating cold spots and providing a comfortable environment. The adjustable thermostat allows users to set their desired temperature, while the built-in timer can be programmed to turn the heater on and off at specific times, ensuring energy efficiency and convenience.

Safety is a primary consideration in the design of the Dimplex EWM-SS. It is equipped with an overheat protection feature that automatically shuts off the unit if it overheats, providing peace of mind in both residential and commercial settings. Additionally, the heater is constructed from high-quality materials, ensuring durability and long-term performance.

Another significant characteristic of the EWM-SS is its silent operation. Unlike traditional heating systems that can be noisy, the fan-assisted system operates quietly, allowing it to blend seamlessly into any environment, whether you are working, relaxing, or sleeping.

The Dimplex EWM-SS not only excels in functionality but also emphasizes energy efficiency. The electric heater provides instantaneous heat without the need for heating spaces that are not in use. This enables homeowners to manage their energy consumption effectively while still enjoying comfort.

In summary, the Dimplex EWM-SS is an exceptional heating solution that combines aesthetics, functionality, and efficiency. With its fan-assisted technology, adjustable settings, safety features, and sleek design, it stands out as a top choice for anyone seeking reliable and stylish heating solutions for their space. This heater is an investment in comfort, safety, and energy efficiency for any home or office environment.