What Dimplex will do in the event of a defect

What you must do to get service under this limited warranty

Defects must be brought to the attention of Dimplex Technical Service by contacting Dimplex at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge Ontario, Canada N1R 7G8. Please have proof of purchase, catalogue/model and serial numbers available when calling. Limited warranty service requires a proof of purchase of the product.

What Dimplex will do in the event of a defect

In the event a product or part covered by this limited warranty is proven to be defective in material or workmanship during (i) the 2 year limited warranty period for products other than fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for surrounds (mantels) and trims, you have the following rights:

Dimplex will in its sole discretion either repair or replace such defective product or part without charge. If Dimplex is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Dimplex may, in lieu of repair or replacement, choose to refund the purchase price for such product or part.

Limited warranty service will be performed solely by dealers or service agents of Dimplex authorized to provide limited warranty services.

For products other than surrounds (mantels) and trims, this 2 year limited warranty entitles the purchaser to on-site or in-home warranty services. Accordingly, Dimplex will be responsible for all labour and transportation associated with repairing or replacing the product or part except as follows: (i) charges which may be levied for travel costs incurred to travel to the purchaser's site where the product is located if the purchaser's site is beyond 30 miles (48 km) from the closest service depot of Dimplex's dealer or service agent; and (ii) the purchaser is solely responsible for providing clear access to all serviceable parts of the product.

For surrounds (mantels) and trims, this 1 year limited warranty does not entitle the purchaser to on-site or in-house warranty services. The purchaser is responsible for removal and transportation of the surrounds (mantels) and trims (and any repaired or replacement product or part) to and from the authorized dealer's or service agent's place of business. On-site or in-home services for surrounds (mantels) and trims may be performed at the purchaser's specific request and expense at Dimplex’s then-current rates for such services. Dimplex will not be responsible for, and this limited warranty shall not include, any expense incurred for installation or removal of the surrounds (mantels) or trims or any part thereof (or any replacement product or part) including, without limitation, all shipping costs and transportation costs to and from the authorized dealer's or service agent's place of business and all labour costs. Such costs shall be the purchaser’s responsibility.

BF33STP/DXP, BF39STP/DXP specifications

The Dimplex BF39STP/DXP and BF33STP/DXP are two exceptional electric fireplaces designed to bring warmth and elegance to modern living spaces. These innovative units blend the aesthetics of traditional wood-burning fireplaces with the convenience of electric operation, making them ideal for homes of varying styles.

One of the main features of both models is their advanced Opti-myst technology, which creates a realistic flame and smoke effect. This patented system uses water vapor to produce a lifelike flame that flickers and dances, mimicking the ambiance of real fire without the need for wood or gas. This is not only visually appealing but also enhances the safety of the environment, especially in homes with children or pets.

The BF39STP/DXP and BF33STP/DXP also come with a contemporary design, allowing them to fit seamlessly into various interior styles. Their sleek finishes and subtle lines provide a modern touch that complements both minimalistic and traditional decors. These fireplaces are available in a variety of sizes, catering to small or large spaces while ensuring you can enjoy the same level of warmth and coziness.

Another significant characteristic of these units is their versatility in installation. Designed for wall mounting or recessed installation, they can be positioned in nearly any room, from living rooms to offices. Additionally, the inclusion of a remote control adds convenience, allowing users to adjust settings from anywhere in the room.

Dimplex pays special attention to energy efficiency in their products. The BF39STP/DXP and BF33STP/DXP models consume less energy compared to traditional fireplaces, providing an eco-friendly option without sacrificing performance. This not only reduces electricity costs but also minimizes environmental impact.

The heaters also feature a built-in thermostat, ensuring a consistent temperature that keeps your space comfortable regardless of the season. The dual heat settings offer further customization, allowing users to select just the right level of warmth based on individual preferences.

In summary, the Dimplex BF39STP/DXP and BF33STP/DXP electric fireplaces represent a blend of style, technology, and efficiency. With realistic vibes, multiple installation options, energy efficiency, and user-friendly features, these fireplaces are ideal for those seeking both aesthetics and functionality in their heating solutions.