Pella 35123 Trouble Shooting Guide, Common Questions Probable Causes Suggested Solutions

Trouble Shooting Guide

If you have a question that you do not see listed here, or have not been able to resolve through your Pella® Owner’s Manual and Installation Guide, call one of our customer service representatives toll-free at 1-800-374-4758.

Common Questions	Probable Causes	Suggested Solutions
Door does not open or close properly.	Entryway framing is out or square/plumb or	1.	Verify the entryway framing and shim as
	frame is warped	necessary. [See Page 2]
	Closer(s) out of position or adjustment.	1.	Remove the adjustment screw from the
		closer(s), cycle the door a few times, then
		replace the screw. [See Page 9, Step 33]
		2.	Adjust the position of the closer door
		bracket until the door operates properly. [see
		Page 9, Step 31]
		3.	If switching from glass to screen, vary the
		closer speed for proper operation. [see page
		9, step 33]
	Bottom Expander is out of position.	1.	Verify the expander is centered on the door
		– adjust if necessary. [See Page 4]
		2.	Verify the expander is not too low - adjust
		as necessary. [See Page 10, Step 34]
	Header Frame is out of position.	1.	Verify header frame is centered and aligned
		in the opening - adjust as necessary. [See Page
		3, Steps 3 & 4]
	Hinges are binding	1.	Verify mounting frame screws are not over
		tightened - back off screws slightly. [See Page
		5, Steps 12 and 13]
		2.	Verify entryway framing is not twisted or
		warped - shim or modify as necessary.
		3.	Verify hinge mounting frame is not twisted
		or bent - replace if necessary.
Handle does not latch properly.	Latch not hitting trim plate	1.	Adjust the trim plate until the latch catches.
		[See separate hardware instruction]
	Closer is out of position	1.	See “Closer(s) out of position” in the “Door
		does not open or close properly” question
		above.
Water between the storm door and entry	Bottom Sweep is making a tight seal against	1.	Open the storm door and notch up to 1/2”
door.	the door sill	off the ends of the black vinyl sweep.

Pella® Storm Doors Limited Warranty

Congratulations on choosing a Pella storm door to protect and beautify your home. This superior quality door has been designed to give you years of trouble-free service, and you are protected by this limited warranty:

Pella warrants to the ORIGINAL HOMEOWNER PURCHASER of this storm door that it will, without charge to the purchaser, provide parts or exchange, at its option, any door determined to be defective in material or workmanship for 20 years after the purchase date. The purchaser will be responsible for transportation charges. Should the door be determined to be defective in material or workmanship AFTER 20 years from the purchase date, the original purchaser may buy one new Pella storm door at 50% of the then- current manufacturer’s suggested list price for as long as the original purchaser owns the home on which the door was installed. The purchase must be made directly from the factory, and all transportation charges are the responsibility of the purchaser.

Should the door be determined to be defective and the purchaser incurs a reinstallation cost within three years of the purchase date, he or she may be reimbursed for these costs up to a maximum of $25.00, upon furnishing a copy of the invoice for the reinstallation costs.

As a condition of this warranty, it is required that the door be used for residential use only in an owner-occupied home, that it be installed properly as an operating door according to manufacturer’s instructions, and that it not be altered in any way. For multi-unit housing applications, ask your dealer for a copy of the appropriate warranty or phone Pella’s Customer Service Department at the phone number listed below. This warranty is not transferable.

To make a claim under this warranty, you should:

a)Call our Customer Service Department at 1-888-646-5354 or write to Pella Warranty Service; 2333 Eastbrook Drive; Brookings, SD 57006 USA.

b)Furnish the original or a copy of the sales receipt or other documents showing the original purchase date and that you are the original purchaser of this door. Exchange is limited to supplying a replacement door of comparable size, style, and color and does not include any cost of removal or installation except as noted above.

The warranty on the latch set and air closer is one year, and any labor charges are not covered. This warranty excludes all damage to glass and screen. This warranty does not cover problems caused by improper storage, handling, installation, use, modification, or maintenance, by Acts of God or by accidents, including accidental glass breakage. It does not apply to normal wear or discoloration of finish; finish problems caused by mechanical damage or abrasion; normal effects of sun and weath- er, including acid rain, salt spray, or other corrosive elements; damage caused by severe wind; or damage caused by customer abuse or neglect. Oil-Rubbed Bronze is

a living finish that will develop its own unique patina with use and is not covered under the Lifetime Finish Guarantee. Bright Brass, Antique Brass, Brushed Brass and Satin Nickel hardware is guaranteed not to tarnish and carries a lifetime finish warranty for as long as the purchaser owns their home.

THIS WARRANTY EXCLUDES ALL INCIDENTAL AND CONSEQUENTIAL DAMAGES. Nothing in this document shall give rise to or extend the period of any warranties im- plied under state or provincial law, and no implied warranty shall extend beyond the periods covered by this written warranty. Neither Pella Corporation nor any seller of Pella products will be responsible for incidental or consequential damages which may result from a product defect or malfunction. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have additional rights which vary from state to state. Effective 7/2006.

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