ANODE INSPECTION / CHANGE
1.Turn the electrical supply to the water heater “OFF”.
2.Close the cold inlet supply valve.
3.Open a hot water tap supplied by the heater. (CAUTION: Water will be hot).
4.See ‘Draining Tank’ section to remove enough water to empty the piping system.
5.Using a 1 1/16" socket, remove anode and inspect or replace as required.
6.To refill the heater, see ‘Filling Tank’ section.
WARNING Operating a water heater without an actively working anode rod will void the warranty.
TANK CLEAN-OUT
1.A clean-out opening is provided on certain models for periodic cleaning of the tank. Power supply must be shut off and the heater drained before opening the clean-out.
2.To clean heater through the clean-out opening, proceed as follows:
a)Remove outer door from side of the casing.
b)Peel back the insulation covering the clean-out flange.
c)Remove the six (6) hex head screws securing the tank clean-out plate and remove the plate.
d)Remove lime, scale or sediment using care not to damage the glass lining of the tank.
e)Inspect the clean-out gasket, if it shows signs of wear, a new gasket is required.
f)Install the clean-out plate. Be sure to draw plate up tight by tightening screws securely.
g)Position the insulation, and replace the door.
TROUBLE-SHOOTING
Follow the preceding instructions carefully and your heater should provide long and trouble free service. If problems do arise however, the following will be of assistance.
NOT ENOUGH OR NO HOT WATER
1.Make sure the electrical supply to the water heater is “ON”.
2.Check for loose or blown fuses and loose connections in the water heater circuit.
3.If the water was too hot and is now cold, the high limit temperature switch may have operated. To reset this, proceed as follows:
a)Turn the electrical supply to the water heater “OFF”.
b)Remove the access door then turn back the insulation.
c)Reset the control by pushing in the red button marked ‘RESET’.
d)Repack the insulation then replace access door.
e)Turn the electrical supply to the water heater “ON”.
4.The capacity of the tank may have been exceeded by large demands of hot water. Wait at least one hour then check for hot water at normal hot water faucet.
5.The incoming cold water may be colder because it is winter. If so, it will take longer to heat the water.
6.If none of the above result in adequate hot water, call a service person.
7.If there is no HOT water, check the upper element.
8.If there is limited HOT water, check the lower element.
9.If water is LUKEWARM check for proper incoming voltage.
WATER LEAKAGE IS SUSPECTED
1.Check all pipes and fittings for leaks, including the drain valve, element(s) and relief valve.
2.See if the apparent leakage might be condensation. In warm or humid locations, condensation can accumulate and run from the heater and piping.
3.If leakage is from the relief valve discharge pipe, it may represent a normal condition. Call a service person to check the valve carefully.
4.If you cannot identify or correct the source of leakage:
a)Turn off electrical supply to he heater.
b)Close the cold water inlet valve to the heater.
c)Open a hot water faucet.
d)Contact a qualified plumber or service person.
WATER IS TOO HOT
Adjust the thermostats to a lower setting. See ‘Temperature Adjustment’ section. It is imperative that the thermostat is flush against the tank. See
‘Thermostat Replacement’ section.
HOT WATER ODOUR
On occasion, and depending on your location, hot water may develop a strong odour. This can be especially problematic in regions where the water contains some sulphur, which results in hot water having a “rotten egg” smell. If this occurs, drain the system completely, flush thoroughly and refill. If the problem persists, the anode rod may need to be changed from magnesium to one made of aluminum. In certain cases chlorinating and flushing of the water heater may be required. Contact your dealer or water supplier.
DISCOLORED WATER
•Water rich in iron or other minerals can produce red or brown staining. Heating water generally worsens this situation.
•Black water can be an indication of organic contaminates in the water supply. This can be problematic in areas where the water is obtained from surface or contaminated sources. Organic particles can develop bacterial growth, causing potential health hazards. Contact your water supplier for proper filtration or water conditioning equipment. For bacterial problems contact your local health authority. Also see ‘Hot Water Odour’ section.
•A sudden appearance of rusty water can indicate the anode rod has been depleted. The remaining steel core wire may be corroding, releasing iron particles into the water. Inspect and replace as necessary. Also see ‘Cathodic Protection: Anode Maintenance’ section.
WATER HEATER MAKES NOISE
Sediment, sand or scale can accumulate resulting in “rumbling” or a “hissing” noise. Water heaters need to be flushed regularly to minimize buildup. Severe accumulations can cause premature failure of the water heater elements.
EXTENDED NON USE SERVICE
CAUTION Hydrogen gas is produced in a hot water system served by this
heater that has not been used for a long period of time (generally two (2) weeks or more). Hydrogen gas is extremely flammable. To reduce the risk of injury under these conditions, it is recommended that the hot water faucet be opened for several minutes at the kitchen sink before using any electrical appliance connected to the hot water system. Use caution in opening faucets. When hydrogen is present, there will probably be an unusual sound such as air escaping through the pipe as the water begins to flow. There should be no smoking or open flame near the faucet at the time it is open.
