Troubleshooting
Symptom | Possible Problem | Solution |
iP87 does not turn on | AC adaptor isn't plugged into a working wall | Plug the AC adaptor into a working wall socket and plug the connector |
| socket or not plugged into the power supply | into the supply jack on the unit |
| jack on back of the unit |
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iP87 doesn’t respond | iP87 requires a reset | If unit is plugged in and doesn't respond, try resetting the unit by |
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| following these steps: |
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| a) remove iPhone/iPod from dock |
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| b) unplug unit from power source |
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| c) remove back up batteries |
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| d) wait 1 hour, then resume use |
| iPhone/iPod is not docked properly | Remove your iPhone/iPod from the dock and check for obstruction on |
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| the connectors in the dock and on your iPhone/iPod. Then reseat it in |
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| the dock. |
Battery Low icon | Batteries are weak | Replace with new batteries |
always flashing |
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Batteries were not installed properly | Check to make sure the polarity ( + and – ends) matches the diagram | |
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| in the battery compartment |
iPhone/iPod does not | iPhone/iPod is not docked properly | Remove your iPhone/iPod from the dock and check for obstruction on |
respond to the unit/iPod |
| the connectors in the dock and on your iPhone/iPod. Then reseat it in |
is playing but no sound |
| the dock. |
comes out | Your iPhone/iPod software is too old | Upgrade software on your iPhone/iPod via iTunes on your computer |
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| iPhone/iPod is locked up/plays but no sound | Check the volume setting. Make sure your iPhone/iPod is working properly |
| comes out | before docking into the unit. Please refer to your iPhone/iPod manual |
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| for details. See above for software upgrade information. |
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| You may need to reset your iPhone/iPod. Refer to your iPhone or iPod |
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| user guide for details on how to perform a reset. |
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| Using 1st or 2nd generation iPod, iPod Shuffle or | iP87 cannot control those iPod models or other devices. |
| other devices. |
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iP87/iPhone/iPod | The iP87 is reacting to external interference | Move unit away from potential sources of external interference such as |
performance is erratic |
| computers, modems, wireless devices (routers) or fluorescent light. |
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No sound from iP87 | Volume is set too low on iP87 | Make sure volume is turned up |
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iPhone/iPod didn’t | iPhone/iPod is not docked properly | Remove your iPhone/iPod from the dock and check for obstruction on |
charge up |
| the connectors in the dock and on your iPhone/iPod. Then reseat it in |
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| the dock. |
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| iPhone/iPod is locked up/ frozen | Please make sure your iPhone/iPod is working properly before docking |
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| into the unit. Please refer to your iPhone/iPod manual for details. |
| iPhone/iPod battery has problem | |
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| |
No AM band radio | AM loop antenna is not connected to the unit | Plug the AM loop antenna connector to the jack on the back of the unit |
sound but others OK |
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AM band radio is very | AM loop antenna isn’t located properly | Move the AM loop antenna away from the main unit AC adaptor and |
noisy |
| rotate it for best reception |
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