Hearth and Home Technologies SILH50E-B, SILH60E-B, SILH50EV-B, SILH60EV-B Troubleshooting Guide

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9 Troubleshooting

A. Troubleshooting Guide

Issues

Possible Causes

Solutions

Heater doesn’t turn on with the main

1.

Power switch is off.

1.

Turn the power switch to the “ON” position.

switch or remote transmitter.

2.

Circuit breaker is tripped

2.

May need to put the heater on a dedicated service or

 

 

 

 

 

reduce the number of appliances on the circuit.

 

3.

Heater is unplugged from wall outlet.

3.

Plug the cord into an outlet.

 

4.

Loose wiring.

4.

Check all wiring for loose connections.

Heater is on, but no flame or low flame

1.

The bulbs are burned out

1.

Replace the bulbs.

intensity.

2.

Loose wiring.

2.

Check all wiring for loose connections.

 

 

 

 

 

 

Flames are frozen.

1.

Loose wiring.

1.

Check all wiring for loose connections.

 

2.

Flame element is not attached to the

2.

Reattach the flame element to the motor.

 

 

motor.

 

 

 

3.

Motor is defective.

3.

Replace the motor.

Excessive noise in the lower portion of

1.

Flame element isn’t seated properly.

1.

Reinstall the flame element.

the heater.

2.

Motor is defective.

2.

Replace the motor.

 

 

 

 

 

 

Heater/blower assembly doesn’t come

1.

Heater/blower assembly switch is off.

1.

Turn the heater switch to the “ON” position.

on.

2.

Thermostat is set too low.

2.

Move the thermostat knob clockwise until you hear a

 

 

 

 

 

“click”.

 

3.

Heater/blower assembly is overheated.

3.

The heater/blower assembly is protected by a thermal

 

 

 

 

cutout switch. Shut off all heater switches on the

 

 

 

 

dashboard including the main power switch. Wait 5

 

 

 

 

minutes, then turn the heater on.

 

4.

Loose wiring.

4.

Check all wiring for loose connections.

Fan runs but not heat is put out.

1.

Loose wiring.

1.

Check all wiring for loose connections.

 

2.

Bad heating element.

2.

Replace the heater/blower assembly.

 

 

 

 

 

Heater element is on but fan doesn’t

1.

Loose wiring.

1.

Check all wiring for loose connections.

run.

2.

Fan is defective.

2.

Replace the heater/blower assembly.

 

The heater/blower assembly doesn’t

1.

Thermostat is set too high.

1.

Move the thermostat knob counter-clockwise until you

turn off.

 

 

 

hear a “click”.

 

 

 

 

 

Excessive noise in upper portion of the

1.

Build up of dirt on the fans.

1.

Clean all fans.

heater.

2.

Heater fan is defective.

2.

Replace the heater/blower assembly.

 

 

 

 

 

 

Remote control doesn’t work.

1.

Remote is out of range.

1.

Move remote closer to the heater.

 

2.

Low batteries.

2.

Replace the batteries.

Odor.

 

The heater may emit a slight, harmless

 

 

 

 

odor when first used. This is a normal

 

 

 

 

condition caused by initial heating of the

 

 

 

 

internal parts and will not occur again.

 

 

 

 

 

 

 

18

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-780 Rev F • 10/06

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Contents Models Congratulations Listing Label Information/LocationTable of Contents Listing and Code Approvals CertificationGetting Started Important InstructionsTools and Supplies Needed Fire RiskClearances Framing and ClearancesSelecting Heater Location Electrocution RiskFraming 30 in. min 762 mm In. 12 in mm 305 mm 356 mm120VAC Hardwire Installation Wiring120VAC Wall Outlet Installation Shock Risk Fire Risk240VAC Hardwire Installation Wall Switch Wiring 12VDC OptionalHeater Preparation Secure and Level the HeaterFinishing Material Finishing ChecklistFinishing Combustible MaterialMantel Mantel SpecificationsHeater Setup Remove Shipping MaterialsManual Controls Access ControlsOperating Instructions Function of Manual ControlsHand Held Remote Control Transmitter RCE-HTL-B Optional Wall Switch Control FCC RequirementsCanadian Equipment Requirements Troubleshooting Troubleshooting GuideIssues Possible Causes Solutions Cleaning the Glass Doors and Back Acrylic Panel Maintenance and ServiceCleaning the Firebox and Control Compart- ment Replacing the Light BulbsHeater/Blower Assembly Maintenance Maintenance Task ListHeater Dimensions Reference MaterialsOptional Components FrontsTrim Kits SurroundsMarble Lux Marble LuxService Parts SILH50E-B & SILH60E-B ¨ C. Service Parts# Description of Part SILH50E-B Series SILH60E-B Series reqLimited Warranty How to Obtain ServiceContact Information