Shark NV356Q manual Troubleshooting Guide

Troubleshooting Guide

PROBLEM	POSSIBLE REASONS & SOLUTIONS
	Check filters to see if they need cleaning. Follow instructions for rinsing
	and drying the filters before re-inserting back into the vacuum. (See
Vacuum is not	“Maintenance” sections for instructions.)
	Dust cup may be full; empty dust cup.
picking up dirt.
	Check hose and hose connections for blockages; clear blockages if required.
	If dust cup is empty, and attachment inlets are clear, check for other
	blockages. (See “Checking for Blockages” for instructions.)
Vacuum lifts scatter rugs	Suction is powerful. Take care when vacuuming scatter-type rugs or rugs with
	delicately sewn edges. Open the suction release on the handle to decrease
(lightweight, movable	suction power.
rugs).	Move the On/Off switch to “I - Suction Only” position to disengage the
	brush roll
	Check filters to see if they need cleaning. Follow instructions for rinsing and
	drying the filters before re-inserting back into the vacuum.
Airflow is restricted. No	Dust cup may be full; empty dust cup.
	Check hose, hose connections, nozzles and accessories for blockages; clear
suction or light suction.	blockages if required.
	Close the suction release on the handle to increase suction power.
	If dust cup is empty, and attachment inlets are clear, check for other
	blockages.
	Immediately turn off and unplug vacuum, disconnect the nozzle and remove
	blockage before reconnecting and turning vacuum back on.
Brush roll does not spin	Pull the handle toward you and release the floor nozzle to disengage the
	auto-off feature.
	Move the On/Off switch to the “II - Brush Roll On” position.
	This vacuum cleaner is equipped with a motor protective thermostat. If for
	some reason your vacuum overheats, the thermostat will automatically turn
	the unit off. Should this occur, perform the following steps to restart the
	motor thermostat:
Vacuum turns off	1. Move the On/Off switch to the “O” (Off) position.
	2. Unplug the vacuum.
on its own.	3. Empty the dust cup and clean filters.
	4. Check for blockages in hose, accessories and inlet openings.
	5. Allow the unit to cool for a minimum of 45 minutes.
	6. Plug in the vacuum.
	7. Turn the On/Off switch to the “I” (On) position to restart the vacuum.

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EURO-PRO FIVE-YEAR (5) LIMITED WARRANTY

EURO-PRO Operating LLC warrants this product to be free from material defects and workmanship for a period of five (5) years from the date of purchase when utilized for normal household use, subject to the following conditions, exclusions and exceptions.

The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or replacement of the unit at our option. This Limited Warranty does not cover normal wear of parts and does not apply to any unit that has been tampered with or used for commercial purposes. This Limited Warranty does not cover damage caused by misuse, abuse, negligent handling or damage due to faulty packaging or mishandling in transit. This Limited Warranty does not cover damage or defects caused by or resulting from damages from shipping or repairs, service or alteration to the product or any of its parts, which have been performed by a repair person not authorized by EURO-PRO Operating LLC.

If your appliance fails to operate properly while in use under normal household conditions within the warranty period, you may return the complete appliance and accessories with proof of purchase and date, freight prepaid.

If the appliance is found by EURO-PRO Operating LLC to be defective, in EURO-PRO Operating LLC’s sole discretion, we will repair or replace it free of charge. Proof of purchase date and a check made payable to EURO-PRO Operating LLC in the amount of $19.95 to cover the cost of return shipping and handling must be included.*

Non-durable parts including, without limitation, filters, brushes and electrical parts which normally require replacement are specifically excluded from warranty.

This Limited Warranty is extended to the original purchaser of the unit and excludes all other legal, implied and/or conventional warranties. The responsibility of EURO-PRO Operating LLC if any, is limited to the specific obligations expressly assumed by it under the terms of this Limited Warranty. In no event is EURO-PRO Operating LLC liable for incidental or consequential damages to anyone of any nature whatsoever. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date and to attach a tag to item before packing including your name, complete address and phone number with a note giving purchase information, model number and what you believe is the problem with the item. We recommend you insure the package (as damage in shipping is not covered by your warranty). Mark the outside of your package “ATTENTION CUSTOMER SERVICE”. We are constantly striving to improve our products, therefore the specifications contained herein are subject to change without notice.

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