Dansons Group CAN/CSA B365 manual Guide to Troubleshooting

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GUIDE TO

TROUBLESHOOTING

TROUBLESHOOTING

Proper cleaning, maintenance and use of quality pellets will prevent common operational issues with your pellet stove. However, when your appliance is simply operating poorly or not at all, the following troubleshooting tips may be helpful.

WARNING: Disconnect the electrical cord prior to opening the sides of your stove or opening the exhaust system for any inspection, cleaning, maintenance or service work. NEVER perform any inspection, cleaning, maintenance or service on a HOT STOVE or when the cord is plugged in.

PROBLEM

Orange, lazy flame

Sooty window

Pellets build up in the burn grate

Fire goes out

Fans will not run when START / FEED RATE button is pushed

Pellets will not feed

Stove runs 15 minutes, then shuts off

Fans do not shut off when stove cools down

Ash and/or pellet dust is accumulating in the house, or the smell of smoke is detected

SOLUTION

-clean out burn grate and burn pot

-examine ash traps, clean as needed

-check exhaust system, clean as needed

-refer to PELLET STOVE ADJUSTMENTS section of this manual

-check outside air and exhaust screens, unplug if necessary

-make sure main door and (if applicable to your model) ash bin cover are tightly closed

-refer to PELLET STOVE ADJUSTMENTS section of this manual

-check main and (if applicable to your model) ash door gaskets, replace if worn

-check pellet fuel; replace if moist, wet, dirty or high in fines

-refer to PELLET STOVE ADJUSTMENTS section of this manual

-contact with your Authorized Dealer for service

-verify that the appliance is plugged in and electricity is running to that outlet; verify that the outlet is NOT GFI (ground fault indicator)

-refer to PELLET STOVE ADJUSTMENTS section of this manual

-contact your Authorized Dealer for service

-hopper is empty; fill the hopper with fresh, clean, dry pellets

-fuel switch has not been pushed to ‘ON’ (some models)

-auger system or controls need service

-exhaust system is plugged; clean venting

-refer to PELLET STOVE ADJUSTMENTS section of this manual

-contact with your Authorized Dealer for service

-startup fire did not catch; light a new fire by pressing the START / FEED RATE button again

-contact with your Authorized Dealer for service

-contact with your Authorized Dealer for service

-check for and correct any leaks in the exhaust system

-take greater care in handling ashes, cleaning window glass, opening the doors more slowly and in filling the hopper

-contact with your Authorized Dealer for service

CAUTION: The electrical, auger and digital control components of your stove are not owner serviceable. Call your Authorized Dealer for proper diagnosis of problems and service for those components.

For more detailed troubleshooting tips, please visit www.dansons.com/support

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Contents Pellet Stove Operations Guide Updates Foreword to NEW OwnersStartup Checklist Starting UP Your Pellet StovePellet Stove Adjustments Start the Appliance AS PER the Lighting InstructionsFine Tuning Your Stove Fuel RatesPellet Consumption Wood Pellet FuelPellet Quality Factors Affecting Pellet Feed RatesDefinitions PFI Pellet StandardsShop Heater Required Routine CleaningDo not Operate Your Stove with Broken GLASS! W Do not Operate Your Stove with Broken Glass Guide to Troubleshooting TroubleshootingCanadian Comfort Industries CCI Limited Warranty Limited WarrantyAuger Jams are not Covered Under Warranty Copyright Technical Support Toll Free

CAN/CSA B365 specifications

Dansons Group is a notable entity in the outdoor living and recreational market, recognized for their commitment to enhancing the backyard experience. Among their offerings, the group stands out for their adherence to safety and regulatory standards, particularly CAN/CSA B365, which pertains to the installation and operation of outdoor decorative and heating appliances. This Canadian standard is crucial for ensuring safety, efficiency, and reliability across a range of products commonly used in outdoor spaces.

One of the main features of the CAN/CSA B365 standard is the comprehensive guidelines it provides for the installation of outdoor gas-burning appliances. These guidelines encompass a wide range of products, including fire pits, patio heaters, and outdoor fireplaces. The standard outlines critical requirements for gas connections, venting, and clearances from combustible materials to mitigate fire hazards and ensure optimal performance.

The technologies incorporated into products designed under the CAN/CSA B365 standard highlight innovation in outdoor heating. Many appliances leverage advanced burner technology that allows for efficient fuel consumption, minimizing waste while maximizing heat output. This technology not only enhances safety but also contributes to environmentally friendly practices by reducing greenhouse gas emissions, aligning with the increasing consumer demand for sustainable outdoor solutions.

Another characteristic of products compliant with CAN/CSA B365 is their durability. The materials used in their construction are specifically chosen to withstand various weather conditions, including extreme temperatures, humidity, and UV exposure. This ensures that consumers receive long-lasting products that maintain their aesthetic and functional appeal over time.

In terms of installation, the standard emphasizes user-friendliness. Manufacturers are encouraged to design their products with clear instructions and compatible components, allowing for straightforward assembly and installation. This user-centric approach not only enhances consumer satisfaction but also promotes safety by ensuring that appliances are installed correctly.

In conclusion, Dansons Group's focus on the CAN/CSA B365 standard underscores their dedication to safety, efficiency, and innovation in outdoor living products. By combining cutting-edge technology with strong compliance to safety standards, they continue to lead the way in enhancing outdoor experiences while providing consumers with peace of mind in their outdoor appliances.