Dyson Understanding Warranty and Customer Service Options

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Dyson customer care

Limited 2 year household warranty

Terms and Conditions of the Dyson 2 year limited warranty

Your serial number can be found on the rating plate, which is on the machine behind the clear bin.TM

Note your serial number for future reference:

This product is protected by the following intellectual property rights:

Patents/Application numbers:

GB 2407784 A

CA 2,438,069

JP 2004-526999

PCT/GB04/004303

EP1361814

US 10/522,478

GB0416903.3

JP 2004-520137

AU 2003283161

AU2002226556

US 2004/0112022 A1

CA 2,495,073

CA 2,439,250

AU2001240894

EP1526798

EP1370172

EP1268076

JP 2004-527000

JP 2004-528876

JP2003-528704 A

US 10/523246

US 2004/0074213 A1

US 6,835,222

GB0416355.6

AU2002225209

AU637 272

GB0416476.0

CA 2,438,073

CA 2,056,161

GB0416359.8

EP1377197

EP 0636338

GB0410700.9

JP2004-520138

JP1948863

AU2002233553

US 2004-0111824 A1

US5078761

CA 2,439,247

AU2002225232

AU 2003283157

EP 1365676

CA 2,438,079

CA 2,495,053

JP 2004-524097 A

EP1361815

EP1526796

US 2004-0078925 A

JP 2004-520139

JP 2004/526998

AU2003252873

US 2004-0068827

US 10/522,339

CA 2449304

GB 2404887 A

AU 2003283159

EP1380247

WO 2005/016108

CA 2,495,066

JP 2003-344965

AU2002225207

EP1526797

US 2004/0111828 A

Registered Design/Application numbers:

GB 3020039

GB 3020041

ED 000340500

GB 3020040

ED 000281191-0001

 

Thank you for choosing to buy a Dyson vacuum cleaner.

If you have a question about your Dyson vacuum cleaner, call the Dyson Helpline at 1-877-397-6622 with your serial number and details of where and when you bought the cleaner. Your serial number can be found on the rating plate, which is located on the machine behind the clear binTM. Most questions can be solved over the phone by one of our Helpline staff. If your machine needs service, call the Dyson Helpline. We will discuss with you the options available for service. If your machine is under warranty and it is a covered repair, your machine will be repaired at no cost. To reach the Dyson Helpline call at 1-877-397-6622, or visit Dyson online at www.dyson.com

To help us ensure you receive prompt and efficient service, please register your purchase with us. There are two ways to do this:

You can register by completing and returning the enclosed form to us by mail.

Alternatively, you can register on line at www.dyson.com

This will confirm your ownership of your Dyson in the event of an insurance loss and enable us to contact you if necessary. If you have any questions about your Dyson, please call our customer helpline at 1-877-397-6622, 7 days a week, or log on to our website at www.dyson.com

What is covered

Your Dyson vacuum cleaner is warranted against original defects in material and workmanship for a period of two years from the date of purchase when used for private household purposes in accordance with the Dyson Owner’s Manual. This warranty provides, at no extra cost to you, all labor and parts necessary to ensure your vacuum cleaner is in proper operating condition during the warranty period. This warranty is subject to the following terms:

What is not covered

Dyson Canada Ltd. shall not be liable for costs, damages, or repairs incurred as a result of:

Machines purchased from an unauthorized dealer.

Clearing blockages from your machine.

Use of parts not in accordance with the Owner’s Manual.

Careless operation or handling, misuse, and/or lack of maintenance or use not in accordance with the Owner’s Manual.

External sources such as weather.

Repairs or alterations carried out by unauthorized parties or agents.

Use of the vacuum cleaner other than for normal domestic household purposes within Canada, e.g., for commercial or rental purposes.

Normal wear and tear, including normal wearing parts such as belt, filter, brush bar, hose assembly, and power cord (or where external damage or abuse is diagnosed).

Use of parts and accessories other than those produced or recommended by Dyson Canada Ltd.

Warranty Service

Please fill out and return the Product Registration Form, or register on line at www.dyson.com

Before service can take place, the terms of the warranty require that you contact the Dyson Helpline with your model name/number, serial number, date and place of purchase. Please keep your purchase receipt in a safe place to ensure you have this information. The serial number is found on the vacuum cleaner’s rating plate, which is located on the machine behind the clear bin.

All work will be carried out by Dyson Canada Ltd. or its authorized agents.

Any replaced defective parts will become the property of Dyson, Canada Ltd.

Service under this limited warranty will not extend the period of this limited warranty.

If your machine is not functioning properly, please call the Dyson Helpline at 1-877-397-6622. Most issues can be rectified over the telephone by our trained customer care staff. If this is not possible Dyson Canada Ltd. will arrange for your vacuum cleaner to be repaired and returned in full working order at no extra cost to yourself.

Warranty Limitations and Exclusions

Any implied warranties relating to your vacuum cleaner, including but not limited to warranty of merchantability or warranty of fitness for a particular purpose, are limited to the duration of this warranty. This limitation is not allowed by some states and so this limitation may not apply to you.

Your remedy for breach of this warranty is limited to the warranty service described above. Dyson Canada Ltd. will not be liable for any consequential damages or incidental damages you may incur in connection with your purchase and use of your vacuum cleaner. This limitation is not allowed by some states and so this limitation may not apply to you.

This warranty gives you specific legal rights. You may also have other rights which vary by state.

This warranty is not transferable.

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Contents Please read this manual carefully before using your DC15 Please read this manual carefully before using your DC15 Assembling Using your DC15 Carrying your DC15Brush control Hose mode Using your DC15 toolsWand mode Stair cleaningWashing your filter Emptying the clear binTM OptionCleaning the clear binTM optional Cleaning the clear binTMCleaning the shroud optional Re-assembling the clear binTMClearing blockages Using and maintaining optional accessories Instructions for use For your safetyUse Zorb for carpet cleaning Troubleshooting tips Dyson customer care JN.14829 PN.08898-04-01

DC15 specifications

The Dyson DC15, also known as the "The Ball", marked a significant innovation in the realm of vacuum cleaners when it was first introduced by Dyson in 2005. Renowned for its distinctive ball design, this vacuum cleaner redefined maneuverability and usability in household cleaning appliances.

One of the main features of the Dyson DC15 is its unique ball technology, which allows for easy steering and navigation around furniture and obstacles. Traditional vacuums typically rely on fixed wheels, making it cumbersome to turn and adjust direction. In contrast, the ball design allows the vacuum to pivot on the spot, making it substantially easier to move and control, especially in tight spaces.

The DC15 also boasts a powerful suction system, driven by Dyson's patented Root Cyclone technology. This technology ensures that the vacuum maintains consistent suction power, unlike other vacuums that can lose suction as their dust bins fill up. The Root Cyclone works by capturing more microscopic dust and allergens, channeling them directly into the dust bin. This creates a more efficient cleaning experience while promoting a healthier environment by reducing airborne pollutants.

Additionally, the DC15 is equipped with a HEPA filtration system, which captures allergens and small particles, ensuring cleaner air is released back into the home. This feature is particularly beneficial for allergy sufferers and contributes to a cleaner home environment.

The vacuum cleaner also includes a variety of attachments, such as a combination tool, stair tool, and a crevice tool. These attachments enhance the versatility of the DC15, enabling users to tackle various surfaces, including carpets, hard floors, and upholstery. The quick-release button for tools also enhances ease of use, making it simple to switch from one attachment to another.

Furthermore, the DC15 is designed with a bottom-emptying dust bin that allows users to dispose of dust and debris without coming into contact with it. This feature not only simplifies the cleaning process but also ensures hygiene, which is an essential aspect of maintaining a clean home.

In summary, the Dyson DC15 represents a blend of innovative technology and user-friendly design, featuring maneuvers with its ball technology, powerful suction with Root Cyclone, HEPA filtration, and practical attachments. These characteristics make it a standout choice for those in search of an effective and efficient vacuum cleaner.