Important Data Protection Information

Dyson customer care

Thank you for choosing to buy a Dyson VACUUM

If you have a question about your Dyson vacuum, call the Dyson Helpline at

1-886-693-9766 with your serial number and details of where and when you bought the vacuum. Your serial number can be found on the rating plate, which is behind the clear binTM. Most questions can be solved over the phone by one of our Dyson Helpline staff.

If your vacuum needs service, call the Dyson Helpline so we can discuss the available options. If your vacuum is under warranty, and it is a covered repair, it will be repaired at no cost.

Dyson Helpline

Call 1-866-693-9766 toll free, 7 days a week.

Please register as a Dyson vacuum owner

To help us ensure you receive prompt and efficient service, please register as a Dyson vacuum owner. There are three ways to do this:

•Online at www.dyson.com

•By calling the Dyson Helpline: 1-866-693-9766.

•By completing and returning the attached Warranty Form to us by mail.

This will confirm ownership of your Dyson vacuum in the event of an insurance loss, and enable us to contact you if necessary.

5 year warranty

Terms and conditions of the Dyson 5 year limited warranty.

What is covered

Your Dyson vacuum is warranted against original defects in material and workmanship for a period of five years from the date of purchase, when used for private household purposes in accordance with the Operating Manual. This warranty provides, at no extra cost to you, all labor and parts necessary to ensure your vacuum is in proper operating condition during the warranty period. This limited warranty is subject to the following terms:

What is not covered

Dyson, Inc. shall not be liable for costs, damages or repairs incurred as a result of:

•Vacuums purchased from an unauthorized dealer.

•Clearing blockages from your vacuum.

•Carpet damage due to use not in accordance with flooring manufacturer’s instructions or failure to turn brush bar off when necessary.

•Use of parts not in accordance with the Operating Manual.

•Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the Operating Manual.

•External sources such as weather.

•Repairs or alterations carried out by unauthorized parties or agents.

•Use of the vacuum other than for normal domestic purposes within the United States, e.g. for commercial or rental purposes.

•Normal wear and tear, including normal wearing parts such as clear binTM, belt, filter, brush bar, hose assembly and power cord (or where external damage or abuse is diagnosed).

•Use of parts and accessories other than those produced or recommended by Dyson, Inc.

Warranty service

•Please fill out and return the Warranty Form, or register online at www.dyson.com

•Before service can take place, the terms of the limited warranty require that you contact the Dyson Helpline with your model name/number, serial number, date and place of purchase. Please keep your purchase receipt in a safe place to ensure you have this information. The serial number is found on the vacuum’s rating plate, which is behind the clear binTM.

•All work will be carried out by Dyson, Inc. or its authorized agents.

•Any replaced defective parts will become the property of Dyson, Inc.

•Service under this warranty will not extend the period of this warranty.

•If your vacuum is not functioning properly, please call the Dyson Helpline at

1-866-693-9766. Most issues can be rectified over the telephone by our trained Customer

Care staff. If this is not possible Dyson, Inc. will arrange for your vacuum to be repaired and returned in full working order at no extra cost to yourself.

Warranty limitations and exclusions

•Any implied warranties relating to your vacuum, including but not limited to warranty of merchantability or warranty of fitness for a particular purpose, are limited to the duration of this warranty. This limitation is not allowed by some States and so this limitation may not apply to you.

•Your remedy for breach of this warranty is limited to the warranty service described above. Dyson, Inc. will not be liable for any consequential damages or incidental damages you may incur in connection with your purchase and use of your vacuum. This limitation is not allowed by some States and so this limitation may not apply to you.

•This limited warranty gives you specific legal rights. You may also have other rights which vary by State.

•This limited warranty is not transferable.

IMPORTANT DATA PROTECTION INFORMATION

Your details will be held by Dyson, Inc. or others on behalf of Dyson, Inc. so that we can assist you more quickly in our Customer Service department. From time to time, Dyson, Inc. may send you special offers and news of our latest innovations. Check the box on the Warranty Form within the Operating Manual if you do not wish to receive marketing or promotional information from Dyson, Inc. For more information about our data collection practices, please refer to the Dyson, Inc privacy policy at www.dyson.com/privacy

Product information

Net weight: 20.61lbs, (9.35kg), Voltage: 120V 60Hz, Rated current: 12A

Please note: Small details may vary from those shown.

This product is protected by the following intellectual property rights:

Patent/Patent Application numbers:

EP 1119282; US 6,519,807; EP 1268076; US 6835222; EP 1361813; US 7290309; EP 1370172;

US 6991666; EP 1361812; US 7278181; EP 1361814; US 7018439; EP 1361815; US 6974488;

EP 04768834.6; US 2007-0079579; US 2008-0105510; WO 2005/107553; EP 05757418.8;

US 11/631,109; GB 241296; EP 05757445.1; US 11/632,851; GB 2422093; EP 06700228.7;

US 2008-000004; GB 2440718; WO 2008/017803; GB 2440716; WO 2008/017806;

GB 2440515; WO 2008/015377; GB 2440717; WO 2008/017804; WO 2008/017801;

GB 2440514; WO 2008/015378; GB 2440715; WO 2008/017802.

Equivalent patents, registered designs and applications exist in other countries.

DC28 specifications

The Dyson DC28 is a powerful upright vacuum cleaner that was engineered to deliver outstanding performance on various surfaces. Renowned for its innovative technology and user-friendly design, the DC28 is an exceptional tool for tackling dirt, dust, and allergens in any home environment.

One of the main features of the Dyson DC28 is its patented Root Cyclone technology. This engineering marvel offers continuous suction without the need for bags, ensuring that the vacuum remains efficient even as it fills. Unlike traditional vacuum cleaners that rely on bags which can clog and reduce suction power over time, the DC28 maintains consistent performance, making it particularly effective for large cleaning tasks.

The DC28 also features a self-adjusting cleaner head that automatically adjusts to various floor types, providing optimal contact for effective cleaning. Whether transitioning from carpets to hard floors, this convenient feature ensures that dirt and debris are efficiently captured without requiring manual adjustments. Moreover, the vacuum's wide cleaning path allows for quick coverage of larger areas, reducing cleaning time.

Another significant attribute of the DC28 is its advanced filtration system. It is equipped with a HEPA filter, designed to capture allergens and microscopic particles, making it ideal for allergy sufferers and households with pets. The filter is washable, thus ensuring that users can maintain the efficiency of the vacuum without incurring additional costs for replacements.

In terms of maneuverability, the Dyson DC28 is designed with a lightweight construction and a ball design that allows for easy navigation around furniture and obstacles. The 360-degree steering feature enables effortless cornering and movement, making the vacuum suitable for all rooms, including tight spaces.

Furthermore, Dyson has integrated a quick-release hose and tools into the DC28, allowing for versatile cleaning options. Users can easily switch to different attachments for specialized tasks, such as upholstery cleaning or reaching high corners, enhancing the vacuum's overall functionality.

Durability is another hallmark of the Dyson DC28, constructed with high-quality materials to withstand rigorous use while still remaining stylish and modern in design. Backed by Dyson's durability promise, users can rely on their vacuum for years to come.

In conclusion, the Dyson DC28 stands out with its combination of innovative technology, user-friendly features, and effective performance. It offers a practical solution for maintaining cleanliness in any household, ensuring a healthier environment for all.